Jet Towns III
Nacogdoches
Summary
Results-driven professional transitioning from a customer-focused environment, bringing strong communication, problem-solving, and training experience. Skilled in understanding client needs and delivering tailored solutions in fast-paced settings. Known for mentoring new team members and fostering collaboration. Eager to leverage these transferable skills in a new field to drive positive outcomes and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Etech Inbound CS Rep
Etech Global Services Inc
02.2025 - Current
- Assisted customers by addressing inquiries and resolving issues promptly.
- I helped co-workers by sharing my knowledge when they had questions.
- Referred to the on-the-job guides for our processes to ensure that all work was being done correctly.
Debris Monitor
Tetra Tech
09.2024 - 02.2025
- Monitored debris removal operations to ensure compliance with safety regulations and environmental standards.
- Conducted visual inspections of work sites, identifying hazards and ensuring proper cleanup procedures were followed.
- Collaborated with team members to coordinate debris collection efforts, optimizing workflow efficiency in high-traffic areas.
- Documented daily activities and incidents, maintaining accurate records for reporting purposes and accountability.
- Trained new co-workers on the job.
Assistant Store Manager
Family Dollar
09.2023 - 07.2024
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on company policies and operational procedures, enhancing team performance.
- Implemented visual merchandising strategies, improving product presentation and customer engagement.
Crew Member
McDonald's
10.2022 - 09.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Assisted in maintaining cleanliness and organization of work areas to enhance operational efficiency.
- Trained new crew members on standard operating procedures and safety protocols.
Education
GED -
Angelina College
Lufkin, TXSkills
- Customer service
- Issue resolution
- Team collaboration
- Process adherence
- Training new employees
- Knowledge sharing
Timeline
Etech Inbound CS Rep
Etech Global Services Inc
02.2025 - Current
Debris Monitor
Tetra Tech
09.2024 - 02.2025
Assistant Store Manager
Family Dollar
09.2023 - 07.2024
Crew Member
McDonald's
10.2022 - 09.2023
GED -
Angelina College