JETA NDINI
Taylor,MI
Summary
Dedicated Medical Assistant with a proven track record at BEN GO M.D, adept in HIPAA Compliance and patient-focused care. Enhanced patient satisfaction through efficient scheduling and empathetic service. Skilled in EKG interpretation and phlebotomy, consistently contributing to improved clinic operations and patient outcomes. Demonstrates strong teamwork and communication abilities, ensuring high-quality care.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
BEN GO M.D
12.2022 - 04.2024
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Voluntary Assistant As A Phlebotomist
HENRY FORD HEALTH SYSTEM
04.2018 - 05.2019
- Enhanced community outreach by coordinating and executing local events and initiatives.
- Increased awareness of organizational mission through social media management and content creation.
- Cultivated a positive work culture within the volunteering team by recognizing individual achievements and fostering a sense of camaraderie.
- Supported fundraising efforts for various projects, contributing to the successful achievement of goals.
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Assisted manager in all aspects of business operations.
MEDICAL ASSISTANT
DOWNRIVER MEDICAL ASSOCIATE
05.2016 - 06.2017
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Customer Service Cashier
Taco Bell
03.2015 - 09.2016
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Developed and managed relationships with customers to increase customer loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed customer orders and accurately handled payment transactions.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Education
PHLEBOTOMY TECHNICIAN - Nursing Education
Wayne County Community College
Detroit, MI05-2019
REGISTER MEDICSL ASSISTANT - Nursing Education
DETROIT BUSINESS INSTITUTE-DOWNRIVER CAMPUS
Riverview, MI05-2016
High School Diploma -
PYROUNAKEIO
ELEFSINA, GREECE06-2008
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Patient-focused care
- Clinical Documentation
- Data Entry
- Phlebotomy
- Reliable team player
- Lab equipment calibration
- Laboratory maintenance
- Valid [State] driver's license
- Medical terminology in [Languages]
- Payment Collection
- Knowledge of EKG rhythm interpretation
- Fluent in [Languages]
- Patient Care Coordination
- Appointment Setting
- Maintaining confidentiality
- Laboratory Specimen Collection
- Phlebotomy Techniques
- Immunization Administration
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Achieved the results by completing all the tasks with accuracy and efficiency
- Working hard and having the ability to manage various clerical duties
- Fast learner and punctual
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- AMT ID: 2794002
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- CERTIFICATION #Z6H5L2M7
Languages
Albanian
Native or Bilingual
English
Full Professional
Greek
Full Professional
Timeline
Medical Assistant
BEN GO M.D
12.2022 - 04.2024
Voluntary Assistant As A Phlebotomist
HENRY FORD HEALTH SYSTEM
04.2018 - 05.2019
MEDICAL ASSISTANT
DOWNRIVER MEDICAL ASSOCIATE
05.2016 - 06.2017
Customer Service Cashier
Taco Bell
03.2015 - 09.2016
PHLEBOTOMY TECHNICIAN - Nursing Education
Wayne County Community College
REGISTER MEDICSL ASSISTANT - Nursing Education
DETROIT BUSINESS INSTITUTE-DOWNRIVER CAMPUS
High School Diploma -
PYROUNAKEIO
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