JETAIME MILLER
Everett,WA
Summary
Driven Assistant Manager with fifteen years experience, demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists General Manager with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Lombardi's Italian Restaurant
Everett, WA
06.2022 - Current
- EXPERIENCE
- Developed loyal and highly satisfied customer base through proactive management of, strategies
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Bartender
The Lincoln Theatre
Cheyenne, WY
08.2020 - 04.2022
- Served high customer volumes during special events, nights and weekends.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Taught employees bar sales techniques, resulting in higher profits.
Bar Manager
Terry Bison Ranch Resort
Cheyenne, WY
04.2021 - 11.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Checked ID cards and verified bar guests were of legal age.
Restaurant Manager
Red Lobster
12.2015 - 05.2017
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Led and directed team members on effective methods, operations and procedures
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Education
Bachelor of Science - Psychology
Laramie County Community College
Cheyenne, WY 01.2021 - 05.2025
Skills
Staff supervision
undefinedTimeline
Assistant Manager
Lombardi's Italian Restaurant
06.2022 - Current
Bar Manager
Terry Bison Ranch Resort
04.2021 - 11.2021
Bachelor of Science - Psychology
Laramie County Community College
01.2021 - 05.2025
Bartender
The Lincoln Theatre
08.2020 - 04.2022
Restaurant Manager
Red Lobster
12.2015 - 05.2017
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