Summary
Overview
Work History
Education
Skills
Timeline
Generic

JETAIME RIDLEY

NASHVILLE,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Accounts Receivable Analyst

Keystone/Elitek
10.2022 - Current
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Processed payments.
  • Team building.

Retailer Services Representative

TN Education Lottery
07.2022 - 10.2022
  • Serves as a liaison between retailers, TEL staff and vendors
  • Maintains thorough knowledge of TEL’s gaming systems, ability to operate on-line lottery terminal and familiar with all aspects and reporting functions of the terminal
  • Researches and processes retailer requests for monetary adjustments
  • Continuously monitors various retailer issues and reports, and works with TEL staff and vendors through to resolution
  • Monitors retailer’s discrepancy reports and makes recommendations to management for corrective action
  • Prepares individual status reports, memos and correspondence, maintains and updates files and logs following prescribed methods
  • Provides assistance and instruction to retailers on terminal operation report generation, game rules, settlement procedures, retailer website, advances and requests for adjustments and TEL policy/procedures
  • Responds to questions complaints and requests for information by email, telephone, in person or by mail from citizens, employees, department heads, TEL vendors

Retailer Contract Specialist

TN Education Lottery
05.2021 - 07.2022
  • Receives and reviews new retailer contracting applications and renewal applications
  • Serves as a liaison between applicants and existing retailers, TEL staff and vendors
  • Researches and processes applicant and retailer inquiries
  • Provides customer service to external and internal customers as required to process retailer applications
  • Coordinates the Department of Revenue and Tennessee Bureau of Investigation reviews and approvals
  • Communicates directly with retailers via phone and written correspondence to resolve all pending application issues
  • Generates and prints letters and certificates for approved retailers and promotional retailer events
  • Maintains confidentiality of retailer information
  • Serves as back up to the Retailer Installation Coordinator
  • Performs general administrative/office functions as needed and prepares and maintains the accuracy of departmental reports as requested

Prize Validation Analyst

TN Education Lottery
10.2018 - 05.2021
  • Validated and processed prize winners in accordance with TEL’s Prize Validation Policies and Procedures at TEL Headquarters, sell tickets, and explains how games are played, while providing quality customer service
  • Performed the daily reconciliation of the Prize Payment Check Register
  • Performed daily (and/or shift) reconciliations for TEL Kiosk operations (verifying cash drawer(s), instant ticket inventory and prize payments)
  • Prepared daily bank deposits for Kiosk
  • Assisted in the processing of all TEL miscellaneous claims issues, in accordance with prescribed policies and procedures
  • Handled prize related security issues, such as receipt of damaged, blocked, and altered tickets, in accordance with TEL policies and procedures
  • Ensured appropriate prize claims are reviewed for legally mandated collection of debt owed to other participating state agencies (debt setoff)
  • Served as liaison for problem claim issues, debt set off inquiries and identification issues
  • Logged and recorded all incoming prize claim mail into the TEL’s mail logging system
  • Processed mail-in prize claims and prize claims received from TEL district offices, communicating the outcome by issuing prize payment or appropriate correspondence to the player
  • Responded to questions, complaints, and information by telephone, in person or by mail from players, employees, etc

Operational Manager

First Tennessee Bank
01.2017 - 10.2018
  • Provided exceptional customer service
  • Assisted customers with banking needs
  • Process transactions for withdrawals, check cashing, deposits, payments, and loans
  • Ordered a supply of cash weekly
  • Balanced currency and coins for the vault and cash drawers at the end of shifts

Education

some college -

Tennessee State University

Diploma -

Maplewood Comprehensive High School
01.2010

Skills

  • EXCELLENT CUSTOMER SERVICE
  • TIME MANAGEMENT SKILLS
  • TEAM PLAYER
  • KNOWLEDGE WITH WORD AND EXCELL
  • PERFORM WELL UNDER PRESSURE
  • ACCUSTOMED TO HANDLING CONFIDENTIAL INFORMATION
  • Debt collection
  • Cash application
  • Microsoft Excel

Timeline

Accounts Receivable Analyst

Keystone/Elitek
10.2022 - Current

Retailer Services Representative

TN Education Lottery
07.2022 - 10.2022

Retailer Contract Specialist

TN Education Lottery
05.2021 - 07.2022

Prize Validation Analyst

TN Education Lottery
10.2018 - 05.2021

Operational Manager

First Tennessee Bank
01.2017 - 10.2018

Diploma -

Maplewood Comprehensive High School

some college -

Tennessee State University

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JETAIME RIDLEY