Jetalkumar Desai

Deploying high-impact strategies and tactics to improve all aspects of business process improvement, developer experience, software lifecycle automation, business performance and operational excellence leveraging latest technologies.

• Acted as strategic advisor and leader for digital transformation at a BTS organization while partnering with Infrastructure, Engineering, Security, business process owners and compliance leads.
• Led Developer Experience initiative by integrating 18+ platforms to streamline software delivery, enhance quality, and support 3000+ engineers across multiple divisions.
• Lead and supported Enterprise Architecture function for BTS organization, leveraging micro-services, API strategy, even & domain driven applications and containerized infrastructure.
• Streamlined development processes, reduced time-to-market, and enhanced overall operational efficiency, ultimately contributing to increased revenue and customer satisfaction.
• Designed, implemented, tested, and deployed a comprehensive system life cycle methodology to consistently deliver high-quality systems.
• Recognized as strategic leader and SME within company. Supported 400 projects and programs across diverse domains, including medical devices (ex. CGM, Heart failure), Salesforce, SAP, digital, and e-commerce, resulting in significant business impact.
• Lead automated Compliance effort to centralize & standardize FDA CFR part 11 and life science organization’s product and non-product software lifecycle compliance process for 100+ projects.
• Evaluated and streamlined Salesforce software delivery experience in collaboration with Salesforce architecture and engineering teams.

Lead and support Kohls stores, back-office, and payment organization executives in defining long term Technology strategy focusing all aspects of IT change from initial opportunity assessment, planning & strategy development through implementation.

• Collaborated directly with executive leadership to craft a 3-year IT strategy and roadmap aligned with the company’s digital business goals.
• Successfully led the migration of all store applications to the Google Cloud Platform (GCP), while also conducting proof-of-concepts (POCs) for on-premises GKE/Anthos solutions. Evaluated cutting-edge cloud technologies to enhance efficiency and scalability.
• Optimized Software Delivery processes by implementing Value Stream Mapping and Lean techniques for POC/POS and back-office mobile device applications. Resulted in a 30% cost reduction and a 60% increase in resource engagement.
• Championed a transformation initiative to streamline engineering processes and consolidate technology. Successfully migrated source code solutions from TFS to GitHub, transitioned Windows mobile applications to Android, and seamlessly integrated digital signage with a new vendor platform.
• Led Proof-of-Concept initiatives for advanced Android-based price verifiers, self-checkout devices, wayfinding solutions, and video machine learning (AI/ML) analytics in retail.
• State of art monitoring capabilities to support events like Black Friday and better customer experience leveraging dashboards to predict workloads in stores as well as monitor store associate productivity. Lead solution to identify RCA based on AI//ML, Chatbot and automation for quick resolution.

Provided product and technical expertise to deliver complex software solution to achieve enhanced customer experience and improve productivity of engineering team.

• Led cross-functional App Development teams on full-cycle SDLC using Agile development methodologies; leveraged SAP Hybris platform and Micro-service architecture capability to implement real-time client-server solution.
• Lead application supporting internal markets intended to use products, promotions personalization and conferences to help consultant manage their business.
• Led Transformation effort to modernize consistent end user experience leveraging responsive micro-service-based solution help increase growth by 30%.
• Design Automation framework and build regression test suites for complicated futures and international markets and divisions.
• Lead could migration efforts to AWS, Bluehost and Siteground cloud platform for multiple applications.
• Organize and participated in Hackathons to support innovation and team building. Recipient of dual awards for two consecutive years.

Hands-on technical and product leadership; lead teams in delivering complex cost-effective technical solutions to achieve business goals, improve productivity.

• Developed innovative solutions to complex technical problems, driving business growth and enhancing overall efficiency.
• Led cross-functional teams in the successful completion of large-scale technology projects, meeting deadlines and budgets.
• Proved successful working within tight deadlines and a fast-paced environment.
• Collaborated with stakeholders to gather requirements for new technology initiatives, translating them into actionable plans aligned with business goals.