JETANT MOORE
Chicago Heights,IL
Summary
Dynamic professional with extensive experience at the Illinois State Toll Highway Authority, excelling in staff management and customer service. Proven track record in enhancing team productivity and implementing effective workflows, resulting in improved operational efficiency. Skilled in conflict resolution and mentoring, fostering a positive work environment while maintaining high safety standards.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Supervisor / Cashier in Charge / Toll Collector
Illinois State Toll Highway Authority
03.2008 - 09.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Collected, arranged, and input information into database system.
LICENSED SPECIALIZED FOSTER PARENT
Kaleidoscope
02.2002 - 09.2015
- Modeled healthy communication skills and conflict resolution techniques while maintaining a positive atmosphere within the home.
- Collaborated with social workers to develop individualized care plans for each child in the foster home.
- Connected children with community resources such as recreational programs or mental health services tailored to their specific interests or needs.
- Assisted children in developing essential life skills such as cooking, cleaning, budgeting, and time management through daily tasks and routines.
- Attended ongoing training sessions to stay current on best practices in foster care provision and trauma-informed parenting techniques.
- Enhanced children''s well-being by providing a safe, nurturing, and structured home environment.
- Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.
- Promoted educational success by assisting with homework assignments, monitoring school performance, and attending parent-teacher conferences.
- Supported older youth in transition planning for independent living or post-secondary education opportunities as they approached adulthood.
Front End Operations Supervisor
Sam's Club
05.2004 - 09.2006
- Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers'' accuracy in transactions.
- Streamlined checkout processes for faster service, resulting in increased customer flow and reduced wait times.
- Ensured compliance with company policies as well as federal regulations related to employment practices, safety standards, and ADA requirements.
- Assisted with merchandising initiatives to promote high-selling items at the front end displays, boosting revenue generation.
- Coordinated efficient communication between team members using walkie-talkies or headsets for timely responses to customer inquiries or assistance requests.
- Collaborated with store management to develop sales goals, creating incentive programs that motivated staff to exceed targets.
- Enhanced customer satisfaction by efficiently managing front end operations and addressing customer concerns promptly.
- Promoted a positive work environment by fostering strong teamwork among employees and resolving conflicts professionally.
- Maintained a clean and organized front end area, ensuring a pleasant shopping experience for customers.
- Delegated tasks effectively, prioritizing urgent needs and delegating responsibilities based on individual team members'' strengths and skill sets.
- Led regular team meetings for updates on store policies/procedures changes along with recognition of outstanding employee performance.
- Optimized scheduling of staff to ensure adequate coverage during peak hours, minimizing customer wait times.
- Provided exceptional customer service through active listening, problem-solving skills, and maintaining composure under pressure situations.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Associate of Applied Science - Criminal Justice
South Suburban College of Cook County
South Holland, IL12-2007
High School Diploma -
GEORGE W COLLINS
1313 S Sacramento06-1980
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Processes and procedures
- Conflict resolution
- Negotiation
- Task delegation
- Documentation and reporting
- Multitasking
- Time management
- Organizational skills
- Active listening
- Professionalism
Timeline
Supervisor / Cashier in Charge / Toll Collector
Illinois State Toll Highway Authority
03.2008 - 09.2024
Front End Operations Supervisor
Sam's Club
05.2004 - 09.2006
LICENSED SPECIALIZED FOSTER PARENT
Kaleidoscope
02.2002 - 09.2015
Associate of Applied Science - Criminal Justice
South Suburban College of Cook County
High School Diploma -
GEORGE W COLLINS
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