Jetaun Banks, SSM

Responsibilities included leading a team of teams comprised of Developers, Architects, Project Coordinators, and the like. Guided the shift from project to product, with a focus on Customer Centricity and Design Thinking as part of Agile Product Delivery.

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives, promoting full team engagement. Liaison for a Scrum/Kanban team during Sprints, PI Planning, Scrum of Scrums, and other Agile Ceremonies of low to moderate complexity.
• Partnered with the scrum team for understanding, listened to team members' feedback to identify issues and resolve conflicts, dependencies, map out work, and identify releases, risks, and issues.
• Coached teams, help foster an environment for high-performing teams, and lead high-quality deliveries for top consumer products.
• Improved the flow of value through value streams by improving and assessing the practices associated with DevOps and Release on Demand in the Continuous Delivery Pipeline
• Assist team with preparing for Program Increment (PI) Planning by fostering a Continuous Exploration environment that drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning events

Teams supported were comprised of several ServiceNow/Nuvolo developers, architects, project coordinators, & project analysts in a variety of large healthcare solutions.

• Worked closely with key business customers, stakeholders, external partners, and all groups within the organization to implement, evolve, support, and own the software and system components to appropriate quality standards.
• Established and maintained working relationships with key state and federal governmental stakeholders on several projects (ServiceNow, Nuvolo, Kronos, etc.).
• Led ServiceNow/Nuvolo Iteration Planning, Iteration Execution, Iteration Review, & Iteration Retrospective ceremonies for developing Healthcare IT Leaders Healthcare Website, ServiceNow/Nulovo Asset Management Software
• Utilized Miro & Mural tools to create to add value to the Program Board (Information Radiator), challenged the teams to truly solve problems via the use of root cause analysis (5 Why’s & Fishbone / Ishikawa Diagram)
• Partnered with the team to plan the Iteration/Sprint activities, collaborating with Product Owners to understand iteration backlog priority regarding different stories. Coached Product owners in their efforts to manage the backlog and guided the team while facilitating a healthy team dynamic with respect to priorities and scope.
• Acted as go-to resource for development team, providing clarity on tasks, gathering missing assets or requirements, and handling project changes.
• Championed teams to identify the dependencies, risks, and assumptions needed to gain commitment to iteration goals and successful Program Increment (PI), encouraging teams to participate and become more transparent.

Provided groundbreaking insight to department via research and marketing strategies. Analyzed problematic areas to provide recommendations and solutions. Tracked team progress through the use of fixed-dated tasks, expedited tasks, and standard tasks for WIPs.

• Worked closely with Business Leads, Project Managers, Product Owners, and Business Partners, ensuring scheduling alignment for delivery of components within the wider release schedule.
• Created Communities of Practice by empowering a team of ten real estate consultants with best practices for client presentations, delivery, marketing, outreach, and research
• Financial accountability, including estimation and forecasting of developments. Led $20M types of real estate projects.
• Partnered with SMEs to target diverse learning modalities in development of new course training materials, implementation of technology-based learning initiatives, and encouraged best training practices and learning principles used in instructional design, for the creation of training materials.
• Supported the creation of user stories, ensuring that they met criteria to deliver a successful product
• Facilitated sprint planning, daily stand-ups, Sprint reviews, retrospectives, and demos with ServiceNow/Nuvolo development teams, product owners, and stakeholders
• Prepared a variety of written ServiceNow communications, manuals, and documents to ensure smooth operations
• Lead daily stand-ups with delivery teams and effectively manage expectations of IT and Business Stakeholders. Evaluated staff performance and provided coaching to address inefficiencies.

Lean-Agile Leader, facilitating first-class technical leadership of the software development team, including clear and concise technical guidance. Responsible for leading a team of teams comprised of ServiceNow Developers, Architects, and Project Coordinators.

• Worked within offshore and onsite models, with good hands-on experience with Web-based technology.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Served as Liaison for a Scrum/Kanban team during Sprints, PI Planning, Scrum of Scrums, and other Agile Ceremonies of low to moderate complexity
• Managed Kanban/Sprint Board to maintain flow for high-performing teams, was accountable for the planning and development milestone roadmap, tracked ServiceNow Releases for the team.
• Partnered with scrum teams to understand dependencies, clarify work, identified releases, risks, and issues, supported agile and technology teams by interfacing with ServiceNow business and operations partners.
• Maintain ServiceNow software release schedule and act as a liaison between teams to ensure proper communication
• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
• Maintain ServiceNow software release schedule and act as a liaison between teams to ensure proper communication
• Cultivate robust and sustainable working relationships between business and technology teams to foster a cross-functional team environment, held fast to internal SDLC, and review processes and standards. Validated, tested, and deployed technology and services on the ServiceNow Platform such as Incident.

Responsibilities included leading a team comprised of ServiceNow Architects, Developers, and ART Coordinators for Managed Services Department. Extremely passionate about establishing a Customer Centricity culture within the company. Developed and initiated projects, managed costs, and monitored performance.

• Facilitated Team Level Ceremonies – Daily Stand Up, Iteration/Sprint Planning, Iteration / Sprint Review, and Iteration/Sprint Retrospective.
• Partnered with the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.
• Participated in creating plans for ServiceNow rollout, communicated upcoming changes, and established metrics.
• Facilitated communication between internal personnel, contractors, and vendors for project cohesion. Maintained relationships with material vendors to lower costs and diversify capabilities, the goal was to ensure that quality objectives are produced in each of these.
• Regularly represented the agile team in the Scrum of Scrums (SoS) meeting and helped them remain aware of opportunities to engage and improve program effectiveness.
• Identified plans and resources required to meet project goals and objectives. Met project deadlines without sacrificing build quality or workplace safety.
• Drove team success through shared vision and recognition of quality performance.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Trained and mentors team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times. Partnered with the Product Owner – The Scrum Master helps the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.

• Working with Project Managers, Developers and Product Owners to drive projects to production, meeting deadlines and outcomes.
• Continuously engaging in challenging the old norms of development to improve performance while helping teams focus on iteration goals.
• Prepares and assists product owner to improve story writing and requirements gathering process, leading to increase in customer satisfaction.
• Maintains open line of communication by frequently following up with each team.
• Utilizes JIRA and TFS for Scrum framework to track the team's activities; issue tracking thus reducing cycle time.
• Collaborates with other teams and scrum masters to coordinate work, manage dependencies, and improve the environment for Agile development.
• Utilizes Kanban board to visualize workflow, control WIP (work In Progress) identify queue states and eliminate blockers.
• Work with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
• Strong understanding of project management methodology and PMO standards.
• Leads daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
• Authors complex functional and system-level test plans, test cases and test reports for use in development process.
• Defines workflows and processes in fast-paced, Agile and distributed models using tools such as whiteboarding, mind mapping.
• Monitors and facilitated scrum processes and team meetings for development.