Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Jetaun Brown

Jetaun Brown

Snellville,Georgia
The price of anything is the amount of life you exchange for it.
Henry David Thoreau

Summary

Highly analytical, results-driven, talented team leader, possessing a combination of 10+ years of knowledge creation/management, technical writing, technical and agile knowledge, and instructional design skills.

Specialty is helping companies achieve improved performance through strategic relationship development and the ability to cultivate relationships, communicate effectively, and solve problems, with a people-focused, results-focused approach to instructional design that respects this rapidly changing world. Focus is centered around adaptive planning, self-organization, communication, and collaboration, in support of business operations, and short delivery times.

Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

10
10
years of professional experience
1
1
Certification

Work History

PROJECT MANAGER

MOSA Architects
05.2023 - Current
  • Planned, designed, and scheduled activities and phases for large and small projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Contributed to project budgets and expense tracking and coordinated project activities and ensured deliverables are completed on time.
  • Conduct regular project status meetings and report progress to stakeholders.
  • Establish and maintain positive relationships with clients, vendors, and team members.
  • Ensure all project documentation is accurate and up-to-date. Foster culture of continuous improvement within project teams.

KNOWLEDGE LEAD

NUVOLO/SERVICENOW, Healthcare IT Leaders
02.2022 - 09.2022
  • Work with Solution Architects to modify Nuvolo software training curriculum and knowledge base articles.
  • Administer education curriculum to diverse and varying audience using appropriate strategies in delivery techniques.
  • Familiar with technical aspects of ServiceNow platform (tables, forms, and lists). Skilled at working independently and collaboratively in a team environment.
  • Create educational videos utilizing Adobe Captivate, MS Teams, and O365 tools.
  • Provide virtual classroom instruction via Webex Connect.
  • Responsible for overseeing all knowledge-related activities, including management, capturing, sharing accessibility of knowledge assets.
  • Consistent engagement alongside stakeholders, internal and external, to promote and optimize usage of organization's knowledge assets.

INSTRUCTIONAL DESIGNER – CONTENT CREATOR

Contender Solutions
04.2021 - 02.2022
  • Worked with SMEs to target diverse learning modalities in development of new course training materials.
  • Planned and monitored implementation of technology-based learning programs.
  • Analyzed and effectively implemented best training practices and learning principles used in instructional design, for the creation of training materials.
  • Prepared a variety of written communications, manuals, and documents to ensure smooth operations.
  • Developed assessments to evaluate course effectiveness to achieve organizational learning goals.
  • Collaborated with internal teams, to build solutions and drive organizational progress.

LEAD TECHNICAL WRITER – SERVICENOW KNOWLEDGE MANAGER

Carrier Digital
12.2019 - 04.2021
  • Created product documentation for developers and system administrators.
  • Designed internal and external documents and content to explain complex information in a clear and concise manner.
  • Drafted knowledge articles, white pages, blog posts, presentations, and other various technical documents.
  • Researched to ensure accuracy of written technical content to cover current and future releases of products.
  • Analyzed current documentation and continuous developments to update instructional literature.
  • Created plans and communicated deadlines to ensure project completion.

CERTIFIED REGIONAL TRAINING & DEVELOPMENT SPECIALIST

Ricoh USA, Inc
07.2018 - 12.2019
  • Conducted field employee coaching through observation, field rides, and post-training round tables.
  • Developed cross-functional relationships to meet company objectives.
  • Serve as a team leader in workgroups and provided training and guidance to less experienced team members.
  • Evaluated training needs and provided recommendations for learners and managers.
  • Delivered training solutions and specialized learning materials for complex technology products, processes, and programs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Delivered new employee onboarding and training sessions via Cornerstone Learning.

REMOTE INSTRUCTIONAL DESIGNER

BYOB Media
12.2013 - 07.2018
  • Serve as project manager, lead teams with technical trainers, web developers, and multimedia specialists for online module development and various special projects.
  • Coordinated the development of functional instruction materials consistent with instructional design principles for online and blended learning.
  • Developed and trained staff on effective use of web-based resources, tools, and multimedia technologies to implement online delivery.
  • Planned and monitored implementation of technology-based learning programs.
  • Designed course materials and supported implementation.
  • Created curricula, research topics, conceptualized course format, and subject matter presentation.
  • Targeted diverse learning modalities in development of new course content and training programs.

CUSTOMER TECHNICAL SUPPORT ANALYST

Sage
06.2016 - 10.2017
  • Educated end users regarding computer or software operations, including how-to’s and best practices
  • Provided technical assistance for enterprise solutions, business intelligence, and cloud services
  • Contributed to company knowledge capital by creating and modifying reusable solutions in knowledge base
  • Performed network, cloud-based trouble shooting to effectively resolve issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Business

Southern Wesleyan University (in Pursuit) , Greenville, SC

Skills

  • Adult Learning Theories
  • Storyboarding
  • Educational Administration
  • Video Conferencing
  • Social Perceptiveness
  • Scrum/Agile/Kanban
  • Jira/Miro
  • Microsoft Office Suite
  • ITIL/ITSM
  • ServiceNow/Nuvolo
  • Adobe Captivate
  • PaaS/SaaS/KaaS

Certification

Certified SAFe Scrum Master

  • Scrum.org

CTT+

  • (Certified Technical Trainer) CompTIA

VCTT+

  • (Virtual Certified Technical Trainer) CompTIA

Licensed Real Estate Agent

  • GREC

Notary Public

  • Gwinnett County Superior Court

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

PROJECT MANAGER - MOSA Architects
05.2023 - Current
KNOWLEDGE LEAD - NUVOLO/SERVICENOW, Healthcare IT Leaders
02.2022 - 09.2022
INSTRUCTIONAL DESIGNER – CONTENT CREATOR - Contender Solutions
04.2021 - 02.2022
LEAD TECHNICAL WRITER – SERVICENOW KNOWLEDGE MANAGER - Carrier Digital
12.2019 - 04.2021
CERTIFIED REGIONAL TRAINING & DEVELOPMENT SPECIALIST - Ricoh USA, Inc
07.2018 - 12.2019
CUSTOMER TECHNICAL SUPPORT ANALYST - Sage
06.2016 - 10.2017
REMOTE INSTRUCTIONAL DESIGNER - BYOB Media
12.2013 - 07.2018
Southern Wesleyan University (in Pursuit) - Bachelor of Science, Business

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Jetaun Brown