Jethon Gourdine

As a Customer Success Specialist I acted as a liaison, communicating with customers, providing information and resolving any emerging issues with accuracy and efficiency. Thinking quickly on my feet and maintaining professionalism allowed me to foster an exceptional customer experience. Serving as the primary point of contact for customer transactions through the full cycle, processing transactional orders to ensure accuracy obtaining and processing signed lease agreements/contracts and/or purchase orders, collecting accurate insurance certificate or ensuring customers are enrolled in the Willscot Program, collecting payments accurately using a company-preferred method of invoice and payment.

Evaluate the caller's needs to determine the best course of action to assist in scheduling a COVID-19 appointment as well as vaccinations, maintain a current understanding of CDC information on regulations, policies, and procedures to provide knowledgeable responses to numerous telephone inquiries in courteous, timely and professional manner, escalate calls or issues to the appreciated designated staff or resolution as needed. May have been required to make outbound calls to follow-up with questions regarding

vaccinations. Facilitated translation services for non-english speakers callers according to outlined procedures.

Educated customers on product and services and recommended merchandize based on customer needs. Organized and displayed items in a visually appealing manner. Worked with in-store teams to maximize efficiency and meet goals. Guided patients in choosing items which reflected personal style and shape. Assisted customers with sales and returns, and developed and executed sales promotions, as well as answered incoming telephone calls with professional and knowledgeable responses. Contributed to team objectives by exceeding sales goals and customer satisfaction ratings. Built a loyal clientele to retain a high level of repeat and referral business. Set aside merchandise for on-hold reservations. Listened to patients' needs and preferences to provide accurate advice. Called insurance companies to get patients benefits.

Educated customers on product and services and recommended merchandise based on customer needs. Organized and displayed items in a visually appealing manner. Worked with in-store teams to maximize efficiency and meet all goals. Guided patients in choosing items which reflected personal style and shape. Assisted customers with sales, and returns and developed and executed sales promotions as well as answered incoming telephone calls with professional and knowledgeable responses. Contributed to team objectives by exceeding sales goals and customer satisfaction ratings. Built a loyal clientele to retain a high level of repeat and referral business. Listened to patients' needs and preferences to provide accurate advice.