Jethro Elien
Leesburg,FLORIDA
Summary
Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and compassionate Crisis Counselor with two years of experience, valid Core Comp certification and over forty hours of training in field. Proficient in both telephone and text support.
Overview
9
9
years of professional experience
Work History
Crisis Intervention Counselor
Haven Of Lake & Sumter Counties
08.2021 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Sales Associate
NAPA Auto Parts - Genuine Parts
10.2017 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Interpreter
Lake Food Pantry
03.2015 - 02.2016
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Education
Associate of Science - Information Technology
Lake Sumter State College
Leesburg, FL12.2024
Bachelor of Science - Sports Management
Universidad Deportiva Del Sur
San Carlos, Venezuela02.2013
Skills
- Non-Violent Resolutions
- Social Media Outreach
- Decision Making
- Active Listening
Languages
Spanish
Full Professional
French
Full Professional
English
Full Professional
Haitian creole
Native or Bilingual
Portuguese
Limited Working
ADDITIONAL SKILLS
A+ Software, A+ Hardware, Excell, PowerPoint, Word
Additional Information
I am a open to learn so quick
Dependable
Team Worker
Timeline
Crisis Intervention Counselor
Haven Of Lake & Sumter Counties
08.2021 - Current
Sales Associate
NAPA Auto Parts - Genuine Parts
10.2017 - 07.2021
Interpreter
Lake Food Pantry
03.2015 - 02.2016
Associate of Science - Information Technology
Lake Sumter State College
Bachelor of Science - Sports Management
Universidad Deportiva Del Sur
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