Jetlum Karameti
Brooklyn
Summary
Dynamic Resident Manager with a proven track record at Malek Management, enhancing tenant satisfaction and property value through expert complaint handling and building maintenance. Skilled in vendor coordination and fostering team collaboration, I excel in creating safe, efficient multi-family living environments. Achieved significant improvements in operational effectiveness and tenant relations.
Professional with proven track record in property management, adept at overseeing daily operations and ensuring resident satisfaction. Strong focus on team collaboration and achieving high standards, adapting seamlessly to changing needs. Skilled in conflict resolution, budgeting, and maintaining property standards, demonstrating reliability and commitment to results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Manager
Malek Management
10.2021 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work .
- Builds strong working relationships and communications with hotel staff, and other
departments to ensure maximum operating effectiveness and fulfilment of special event
need.
Assist the Manager in day-to-day operations.
Supervises all Staff to ensure maximum guest satisfaction.
Visible supervisor presence throughout
Monitor personnel to ensure tenant receive prompt and courteous service.
Follow through on progress of agenda.
Coordinating operations, ensuring schedules are created and fulfill all requests made by
employees
Conducts daily, weekly, and monthly spot checks on staff to ensure performance to
standards are being met
Deal with complaints and suggestions according to set hospital policies and ensure
Performs sudden inspections Hallways,lobby and other operating areas.
Must be available 24/7 in case to respond to any case pf emergencies.
All Other duties as assigned by the Management.
Resident Manager
80 Dekalb Ave
05.2013 - 09.2021
- ground up opening 36 story 359 unit luxury rental property manged by Forest City Ratner
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance 12 staff members , providing guidance on work priorities and ensuring completion of tasks on schedule.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Superintendent
Stanen Managment
08.2006 - 04.2013
- managing 75 unit Senior citizen apartment
- Coordinated construction projects, ensuring timely completion and adherence to safety standards.
- Improved site efficiency by effectively managing resources and labor.
- Led safety meetings and training sessions to promote workplace safety.
- Inspects vacant units and prepares them for rental.
Replacing wood flooring.
Reporting to a Property manager.
Working with Contracting Company for completing large renovations.
Education
No Degree - FDNY S-12 & S-13 Sprinkler & Standpipe
32BJ SEIU
25 W 18th St, New York, NY 1001107-2018
High School Diploma -
28 November
North Macedonia 06-2002
Skills
- Property management
- Complaint handling
- Building maintenance
- Vendor coordination
- Rule enforcement
- Supply coordination
- Teamwork
- Problem-solving abilities
- Reliability
- Tenant relations
- Team collaboration
- Multi-family property management
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel,Building Link,Livly Hub to develop inventory tracking spreadsheets.
Certification
Plumbing Certificate
Electric Certificate
FDNY: Standpipe & Sprinkler Systems S12/S13
Certificate of Fitness for Low Pressure Oil Burner Operator (P-99)
Languages
English
Full Professional
Albanian
Full Professional
Timeline
Resident Manager
Malek Management
10.2021 - Current
Resident Manager
80 Dekalb Ave
05.2013 - 09.2021
Superintendent
Stanen Managment
08.2006 - 04.2013
No Degree - FDNY S-12 & S-13 Sprinkler & Standpipe
32BJ SEIU
High School Diploma -
28 November
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