Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tony Devincenzi

Gilbert

Summary

Dynamic sales leader with a proven track record at The Buckle, excelling in business development and team leadership. Achieved sales goals consistently while enhancing customer satisfaction through exceptional service. Skilled in hiring and training, I empower teams to exceed performance standards and drive results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Assiatant Store Manager

The Buckle
Gilbert
03.2024 - 07.2025
  • Led team in delivering exceptional customer service, enhancing overall satisfaction levels.
  • Maintained visual merchandising standards through regular display updates.
  • Coordinated resolutions for escalated customer service issues efficiently.
  • Trained staff in customer service, merchandising techniques, and security monitoring protocols.
  • Achieved personal sales-per-hour and total net sales goals established by Store Management.
  • Demonstrated knowledge of exchange and return procedures, turning them into showmanship opportunities.
  • Consistently met or exceeded performance standards in Buckle business builders and guest loyalty initiatives.

Sales Manager/ Roadshow Manager

NightrRider Jewelry
Scottsdale
02.2020 - 02.2024
  • Successfully took a store that couldn't surpass $2 million in sales over a 10 year span and developed a team that consistently brought in $3.5 to $4.25 million yearly.
  • Personally met and exceeded a personal sales goal of $250K each month and an average of $2.5 million yearly.
  • Maintained 100 or more new leads each month via incoming calls, walk-in foot traffic and referrals.
  • Traveled and managed 5 separate jewelry tradeshows throughout the nation generating $1.5 - $2 million in sales yearly.
  • Interview, hire, train and onboard new talent as needed ensuring they are fully trained to Nightrider standards within 90 days.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Monitored team productivity and performance to support goals.
  • Utilized strong analytical and problem-solving skills to address operational issues.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.

Senior Resident Assistant

SOBA Mesa Recovery
Mesa
10.2017 - 12.2019
  • Perform initial search of patient prior to intake, thoroughly search and inventory any luggage and personals being brought in while keeping patients valuables sheet current & accurate during their stay.
  • Create a safe and healthy environment for the patients to reside in while enforcing community standards including attending all required groups, adhering to alcohol and drug policies, etc.
  • Transport patients to court, job interviews, doctor appointments or any scheduled meetings.
  • Developed creative solutions to address noise violations occurring in the residence hall.
  • Utilized problem solving techniques to address behavioral issues amongst students residing in the dormitory.
  • Collaborated with other departments to ensure compliance with university regulations regarding housing operations.
  • Provided effective leadership, guidance and support to fellow Resident Assistants.

Director of Fitness and Sports Nutrition

Legacy Fitness
Scottsdale
01.2015 - 10.2017
  • Established relationships with vendors for purchasing quality ingredients at cost-effective prices.
  • Provided guidance in developing healthy eating habits to promote optimal performance in sports activities.
  • Analyzed body composition data to assess individual progress towards goals.
  • Train and supervise the membership team, making sure that they had knowledge of our product and the ability to overcome objections to close a sale.
  • Hold trainers accountable for promoting themselves on the floor and acquiring new clients.
  • Meet monthly membership goals, provide daily game planning, set smart goals and track weekly and monthly numbers.
  • Developed and implemented comprehensive fitness and nutrition program for athletes of all levels, emphasizing proper diet, exercise regimens and lifestyle changes.

Sales Manager

GNC
01.2014 - 01.2015
  • Meet monthly, quarterly and annual sales and performance goals, provide daily game planning, set smart goals and track weekly and monthly numbers.
  • Analyzed sales data to identify trends and make recommendations for improvement.
  • Held daily check-ins with team members to set objectives and monitor progress.
  • Developed and implemented sales strategies to increase market share and profitability.
  • Managed customer accounts and customer relationships.
  • Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
  • Managed sales team activities by evaluating needs of each territory and participating in sales calls.

Education

Associates - Graphic Design

Collins College
01.2001

Skills

  • Business development and sales management
  • Team leadership
  • Complex problem-solving
  • Effective communication
  • Customer service and support
  • Hiring and training
  • Employee coaching and mentoring
  • Adaptability and flexibility
  • Goal setting
  • Customer service
  • Visual merchandising
  • Staff training

Timeline

Assiatant Store Manager

The Buckle
03.2024 - 07.2025

Sales Manager/ Roadshow Manager

NightrRider Jewelry
02.2020 - 02.2024

Senior Resident Assistant

SOBA Mesa Recovery
10.2017 - 12.2019

Director of Fitness and Sports Nutrition

Legacy Fitness
01.2015 - 10.2017

Sales Manager

GNC
01.2014 - 01.2015

Associates - Graphic Design

Collins College

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