SAMANTHA BYRD
Tucson,AZ
Summary
Travel professional with 20 years in the commercial airline industry, specializing in luxury customer service and operational excellence. Proven track record in training staff to maintain a safety-first culture while improving guest experiences. Strong leadership skills emphasize team engagement and continuous improvement. Extensive expertise in high-end travel poised for organizational success.
Overview
28
28
years of professional experience
Work History
International Flight Attendant
AIR TRANSPORT INTERNATIONAL
WILMINGTON, USA
10.2013 - Current
- Operated B-757 Combi aircraft on international military missions lasting 12 to 60 days while ensuring compliance with Federal Aviation Regulations and safety standards.
- Delivered exceptional customer service through first-class meal preparation and cocktail service for elite ranking officers.
- Executed safety and security procedures, fostering a culture of safety within inflight teams.
- Developed courseware and trained flight attendants to enhance service quality.
- Resolved passenger inquiries and issues with professionalism and efficiency.
Retail Manager
CHERRY REPUBLIC
TRAVERSE CITY, USA
03.2010 - 10.2013
- Hired, trained, and supervised up to 25 employees, fostering a culture of engagement and performance.
- Developed and implemented the 'Service From the Heart' customer service training program, enhancing service delivery for 150 employees annually.
- Managed retail operations, including scheduling, human resources, and customer service, ensuring operational efficiency.
- Increased sales by 20% year-over-year through strategic marketing and customer engagement initiatives.
Flight Attendant
REPUBLIC AIRWAYS
INDIANAPOLIS, USA
01.2009 - 02.2010
- Operated regional flights for Delta and United Airlines, ensuring compliance with safety and operational standards.
Flight Attendant
ATA AIRLINES
INDIANAPOLIS, USA
02.1998 - 04.2008
- Operated charter and scheduled service flights, including high-profile presidential candidate flights, demonstrating professionalism under pressure.
Education
Some College (No Degree) - Arts Education
Arizona State University
Tempe, AZSkills
- Luxury service delivery
- Global travel expertise
- Itinerary planning and destination knowledge
- Aviation regulations compliance
- Customer service excellence
- Multitasking and organization skills
- Team leadership and engagement
- Performance evaluation techniques
- Attention to detail
- Staff training and development
Other Relevant Information
- Extensive personal travel to more than 90 countries
- American Airlines Executive Platinum, IHG Diamond Ambassador, Marriott Platinum
Timeline
International Flight Attendant
AIR TRANSPORT INTERNATIONAL
10.2013 - Current
Retail Manager
CHERRY REPUBLIC
03.2010 - 10.2013
Flight Attendant
REPUBLIC AIRWAYS
01.2009 - 02.2010
Flight Attendant
ATA AIRLINES
02.1998 - 04.2008
Some College (No Degree) - Arts Education
Arizona State University
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