Jetssy Rubio
Queens,NY
Summary
Reliable and organized professional with strong administrative, communication, and multitasking skills. Experienced in data entry, record keeping, customer support, and maintaining efficient daily operations in fast-paced environments. Quick to adapt, and committed to accuracy and professionalism in all tasks.
Overview
5
5
years of professional experience
Work History
Behavioral Technician
ABA Tree
Rockaway Park, New York
05.2025 - Current
- Implement ABA techniques, including positive reinforcement and pivotal response training.
- Communicate with the BACB and parents to optimize treatment plans effectively.
- Record and analyze data on client behavior during each session.
- Provide direct support to clients in skill development.
- Monitor client progress and recorded behavioral data accurately.
Paraprofessional
RCM Healthcare Services
Queens, New York
12.2024 - Current
- Execute day-to-day duties with precision and efficiency.
- Facilitate communication among teachers, students, and parents regarding student progress.
- Monitor student behavior, and implement strategies to encourage positive interactions.
- Ensure the safety and well-being of students with special needs during bus rides and transitions.
- Assist with the implementation of the student's individualized IEP at the discretion and direction of teachers and administrators.
Customer Service Representative
Florian Food Service
Jamaica, NY
01.2023 - 09.2024
- Managed POS system to ensure accurate transactions and efficient operations.
- Cultivated strong customer relationships, leading to increased repeat business.
- Prepared food to order, maintaining high standards of quality and presentation.
- Designed menus while coordinating all deliveries and inventory management.
- Addressed customer complaints promptly, ensuring positive dining experiences.
Customer Service
Circle Line Sightseeing Cruises
Manhattan, NY
03.2022 - 06.2023
- Served 300 to 600 customers daily aboard the boat, ensuring cleanliness and proper stocking of concession area and bar.
- Managed caseloads independently while providing excellent customer service.
- Conducted inventory counts and prepared venues for events.
- Trained new employees on operational procedures and best practices.
- Responded promptly to any escalated customer service issues.
Order Processor
Burlington Coat Factory Distribution Center
Long Island City, NY
10.2020 - 02.2021
- Unloaded trucks to efficiently sort through inventory overnight.
- Coordinated order fulfillment with warehouse teams to ensure timely shipping.
- Packaged and secured items for storage and transport.
- Stocked store shelves to maintain product availability.
- Maintained detailed records of orders, returns, and exchanges for tracking purposes.
Pharmacy Technician
CVS Health
Hempstead, NY
06.2020 - 10.2020
- Completed on-the-job training in patient relations and medical terminology.
- Processed insurance claims and verified patient eligibility for medications.
- Processed prescriptions, including labeling and inventory management.
- Updated patient information through meticulous data entry practices.
- Managed inventory levels and restocked pharmacy supplies as needed.
Education
High School Diploma -
Voyages Preparatory High School
Jamaica, NY06-2017
Skills
- Applied behavior analysis
- Data analysis
- Behavior assessment
- Microsoft Excel and Office
- WordPress management
- Communication strategies
Timeline
Behavioral Technician
ABA Tree
05.2025 - Current
Paraprofessional
RCM Healthcare Services
12.2024 - Current
Customer Service Representative
Florian Food Service
01.2023 - 09.2024
Customer Service
Circle Line Sightseeing Cruises
03.2022 - 06.2023
Order Processor
Burlington Coat Factory Distribution Center
10.2020 - 02.2021
Pharmacy Technician
CVS Health
06.2020 - 10.2020
High School Diploma -
Voyages Preparatory High School
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