Jett Allred

Primary Responsibilities and Duties: Demonstrate a positive, professional, and client-oriented attitude for the company with coworkers, guests, and the public through in person, telephone, and email communication. Making sure work procedures insure the client has a great stay experience. Maintain complete and accurate shift files and records, according to department systems, with an emphasis on documentation of any abnormal happenings or issues for future reference. Coordinate collection and documentation of all revenues for incoming individual guest’s or groups staying at the hotel. Verify and initiate direct bill, credit card, check and or cash payments. Request and maintain credit card authorizations from employers. Communicate through an online report with G.M. to ensure accuracy of current occupancy and forecast within an 8 hour time frame. Manage guest relations and coordinate requests for repairs maintenance or housekeeping needs. Have an understanding of hotel charges and guest concerns to be able to explain misunderstood charges to help the guest resolve their questions and concerns. Perform with a clear understanding how the Property Management System (PMS) works. Establish and maintain guest relationships to ensure the guest feels comfortable and appreciated as a guest of the hotel. Prepare their need [s] in advance to ensure they feel both safe and comfortable resulting in highly praised reviews from happy guests. Perform other related duties including taking reservations, charging credit cards while making sure the coffee island is properly set up and maintained for customer needs. Serve bar guests their favorite beverage of choice. Greet all guests as they enter the establishment. Exhibit a constant sense of urgency in performance of every task. I multitask at a level expectation to See it, Own it and Solve it no matter if I’m working front desk, bar, store or phones. Successfully meet and exceed monthly Wyndham Rewards enrollments goal percentage requirement. Maintain and balance two shift bank’s one at front desk and second one in bar area. Maintain shift records containing guest stats. Computer literate. Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify when needed in order to reach the goals/objectives of the guest and organization. Strong understanding of industry and demonstrate knowledge in the areas of financial analysis, business administration, legal, human resources, ethical practices, marketing, business development, and sales. Ability to motivate and negotiate effectively with key employees, guests, top management, and client groups of all ages. Ability to work in a chaotic, multitasking environment and still be able to remain organized, execute in an efficient manner with a high level of accuracy, and provide attention to detail, and follow-through. Ability to exercise judgment and discretion is critical to success. Professional at setting priorities and coping with competing demands. Excellent time-management and general organization skills. High level of integrity and ethics.