JETT KELLY
Newport News
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Host, Expediter, Busser, Server
Green Street Café
12.2021 - 12.2024
- Utilized POS system to total meal costs and add taxes for final bill calculation. Answered telephone to provide dining information and take reservations. Effectively multitasked within fast-paced environment. Responsible for accurately and efficiently expediting food orders from the kitchen to the guests. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Welcomed guests and ensured a positive initial experience.
- Managed reservations and seating arrangements for optimal flow.
Busser, Barback
Blue Gold
11.2019 - 12.2021
- Greeted guests with friendliness and professionalism. Monitored customer movements and quickly cleared empty tables for future customers. Coordinated inventory and stocking. Maintained spotless, well-stocked bar organized and ready for customer demands.
- Led team to ensure efficient table turnover and cleanliness.
- Mentored new team members on best practices and workflow.
Busser
Dukes
05.2018 - 08.2019
- Increased productivity by working quickly, helping other bussers and looking for ways to improve. Resolved various customer issues quickly to increase customer satisfaction. Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Collaborated with waitstaff to deliver exceptional guest experiences through timely assistance.
Education
High School Diploma -
Coast High School
Huntington Beach, CAAssociate of Arts - Communication
Orange Coast College
Costa Mesa, CASkills
- Customer Service
- POS Software
- Problem-Solving
- Effective time management
- Multitasking proficiency
- Strong Interpersonal Skills
- Detail Oriented
- Collaboration and Teamwork
Timeline
Host, Expediter, Busser, Server
Green Street Café
12.2021 - 12.2024
Busser, Barback
Blue Gold
11.2019 - 12.2021
Busser
Dukes
05.2018 - 08.2019
Associate of Arts - Communication
Orange Coast College
High School Diploma -
Coast High School
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