Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jetta Ashley

Olympia,WA

Summary

Compassionate and highly organized customer service professional with extensive experience supporting diverse client needs, including military families. Proven ability to deliver empathetic, solution-focused assistance in fast-paced environments, ensuring client satisfaction and fostering trust. Skilled in conflict resolution, communication, and navigating sensitive situations with discretion and care. Dedicated to making a positive impact through exceptional service and a deep understanding of the unique challenges faced by military communities.

Overview

20
20
years of professional experience

Work History

Leasing Coordinator

Liberty Military Housing
12.2022 - Current
  • Responded to requests and scheduled appointments for property showings.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Server

Uncork & Unwind
05.2022 - 11.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Assisted with dining room set up prior to and after service period.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.

Secretary

Kraus Elementary School
05.2007 - 05.2008
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Established administrative work procedures to track staff's daily tasks.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Managed filing system, entered data and completed other clerical tasks.

Admissions Specialist

Johnson Regional Medical Center
04.2005 - 05.2007
  • Provided clerical support to academic administration officials and admissions team.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.

Education

No Degree - Music Education

Arkansas Tech University
Russellville, AR
08.2003

High School Diploma -

Clarksville High School
Clarksville, AR
05-2003

Skills

  • Documentation management
  • Social media marketing
  • Property management
  • Business processes and procedures
  • Sales and marketing aptitude
  • Lease agreements
  • Sales techniques
  • Cash handling
  • Closing techniques
  • Scheduling
  • Complaint resolution
  • Multi-line phone talent

Timeline

Leasing Coordinator

Liberty Military Housing
12.2022 - Current

Server

Uncork & Unwind
05.2022 - 11.2022

Secretary

Kraus Elementary School
05.2007 - 05.2008

Admissions Specialist

Johnson Regional Medical Center
04.2005 - 05.2007

No Degree - Music Education

Arkansas Tech University

High School Diploma -

Clarksville High School

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Jetta Ashley