JETTA Locklear
Bluff City
Summary
With 15 years of diverse healthcare experience, highly skilled Nursing Assistant proficient in Microsoft Excel, medical terminology, and administrative tasks. Strong problem-solving abilities and organizational skills contribute to efficient patient care and clinic operations. Proven track record in marketing, patient engagement, and compliance with healthcare regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
New Life Medicine
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected Type payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Crew member
McDonalds
08.2007 - 11.2009
- Greeted customers and processed transactions efficiently, enhancing customer satisfaction
- Collaborated with team to maintain cleanliness and ensure smooth food prep and service
- Operated drive-thru, ensuring quick and accurate order fulfillment, boosting operational speed
- Facilitated smooth customer transactions and maintained store cleanliness, fostering a welcoming environment
- Streamlined product assistance processes, enhancing customer satisfaction and efficiency
- Worked collaboratively with team members to ensure high-quality service and operational efficiency
- Accurately handled cash transactions and ensured product displays were orderly, contributing to a seamless customer experience
Nursing Assistant
INSHAPE
02.2023 - Current
- Answer phones and schedule appointments, ensuring smooth patient flow and efficient office operations
- Administer injections and weigh patients, contributing to accurate medical records and patient care
- Manage controlled substances inventory, maintaining compliance with regulations and safety standards
- Handle marketing and promotions, increasing patient engagement and clinic visibility
- Perform cold calling and patient coaching, enhancing patient support and clinic outreach
- Managed patient intake and ensured accurate medical records, enhancing patient trust and operational efficiency
- Administered injections and managed controlled substances, maintaining compliance with healthcare regulations
- Coordinated with medical staff to schedule appointments, improving patient flow and satisfaction
- Executed marketing campaigns and cold calls, contributing to a 15% increase in patient engagement
- Handled office cleanliness and inventory management, ensuring a safe and organized work environment
- Streamlined patient intake process, significantly reducing wait times and enhancing patient satisfaction
Event Staff
Bristol Motor Speedway
05.2022 - Current
- Coordinate events, manage gift shop, conduct tours, and provide customer service, enhancing guest satisfaction
- Oversee event parking and suite security, ensuring smooth operations and safety for all attendees
- Facilitate tours, sharing knowledge about the venue, contributing to positive visitor experiences
- Coordinate event logistics, ensuring smooth operations and exceptional guest experiences; enhance teamwork and operational efficiency
- Manage gift shop sales and inventory, boosting revenue through effective merchandising and customer engagement; increase sales by 15%
- Lead guided tours, sharing detailed knowledge of the venue to engage and educate visitors; consistently receive positive feedback
- Oversee suite security, ensuring a safe and secure environment for VIP guests; maintain high standards of safety and vigilance
- Provide exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction and loyalty
- Coordinate with vendors and staff to streamline event operations, resulting in enhanced team synergy and event success
Amazon Delivery Driver
Amazon Flex
10.2022 - 02.2023
- Delivered packages promptly, ensuring high customer satisfaction and accurate inventory management
- Refueled vehicles efficiently, maintaining operational readiness and reducing downtime
- Handled diverse package types, ensuring timely and secure delivery, improving customer trust
- Unloaded and delivered packages with high accuracy, enhancing inventory control
- Streamlined delivery processes, leading to measurable operational improvements
- Efficiently managed route schedules, ensuring timely deliveries and customer satisfaction in a high-paced environment
- Executed precise delivery operations, maintaining a 99% accuracy rate in package handling and customer service
- Passionately delivered packages, consistently exceeding daily delivery targets and earning positive customer feedback
- Meticulously verified package details and delivery instructions, reducing delivery errors and improving customer trust
- Optimized delivery routes, achieving 20% faster delivery times and boosting customer satisfaction
Nursing Assistant
NHC
06.2022 - 07.2022
- Assisted patients with daily activities, improving their comfort and well-being
- Monitored vital signs and reported changes, ensuring timely medical intervention
- Collaborated with healthcare team to develop personalized care plans
- Maintained accurate patient records, enhancing communication among staff
- Provided compassionate care to patients, assisting with daily activities and ensuring their comfort and well-being
- Administered medications and monitored patient vitals, ensuring adherence to healthcare protocols and safety standards
- Worked closely with healthcare team to create personalized care plans, improving patient outcomes and satisfaction
- Energetically supported patients in their recovery, fostering a positive environment that encouraged healing and well-being
- Effectively managed patient records and documentation, significantly reducing errors and enhancing the efficiency of care delivery
Response Agent
Agero Roadside Assistance
07.2019 - 01.2021
- Handled calls for State Farm, USAA, and 27 warranty programs, ensuring timely roadside assistance
- Coordinated tow-truck dispatches, lockouts, and jump starts, resolving issues efficiently
- Assisted and de-escalated situations with angry customers, maintaining high customer satisfaction
- Executed service setups for diverse programs, demonstrating versatility and problem-solving skills
- Efficiently coordinated with 27 warranty programs to ensure timely roadside assistance, enhancing customer satisfaction and loyalty
- Expertly managed high-volume calls for State Farm and USAA, resolving complex issues with professionalism and accuracy
- Worked closely with tow-truck operators and service providers to streamline roadside assistance processes, improving response times
- Successfully handled lockouts and jump starts, reducing wait times and ensuring swift service delivery
- Provided empathetic support to distressed customers, effectively de-escalating conflicts and ensuring a positive resolution
CSA - Customer Service Associate
Lowe's
02.2014 - 04.2016
- Assisted customers in lawn and garden, enhancing satisfaction and driving repeat business
- Operated cash register efficiently, reducing wait times and improving transaction accuracy
- Advised customers on lumber products, increasing sales and customer knowledge
- Specialized in lawn mower sales, boosting department revenue through expert recommendations
- Guided customers in selecting weed and pest control solutions, improving their garden health
Private Caregiver
PRIVATE
08.2011 - 11.2014
- Provided comprehensive care to dementia patients, ensuring their safety and comfort
- Monitored and recorded vital signs, including oxygen levels and blood pressure
- Assisted with daily activities, including turning and repositioning patients to prevent bedsores
- Collaborated with healthcare professionals to develop personalized care plans
- Enhanced patient well-being through attentive and compassionate care
- Administered daily medication and monitored vital signs, ensuring patients' health stability and comfort
- Led patient care routines, including oxygen level and blood pressure checks, enhancing overall patient well-being
- Assessed patient conditions regularly, identifying potential health issues early and facilitating timely medical interventions
- Implemented effective patient turning techniques, significantly reducing the risk of bedsores and enhancing patient comfort
Volunteer
Bluff City Rescue Squad
04.2011 - 10.2011
Asset Management Specialist
Kelly services, Touchstone wireless
01.2011 - 07.2011
- Managed phone clearing, flashing, and scanning processes, optimizing device readiness and inventory accuracy
- Managed inventory of mobile devices, ensuring accurate tracking and reducing loss by 15% through meticulous record-keeping and scanning processes
- Analyzed device data to identify trends, improving asset utilization efficiency by 20% and optimizing inventory turnover rates
- Worked closely with cross-functional teams to streamline asset management workflows, enhancing overall operational efficiency and communication
- Executed precise clearing and flashing of devices, maintaining high standards of quality control and reducing error rates by 10%
- Proactively engaged in continuous learning and skill development, demonstrating a strong commitment to enhancing technical proficiency and performance
Education
High school diploma -
Sullivan Central High School
Skills
- Marketing
- Promotions
- Communication Skills
- Cold Calling
- Customer service
- Data Entry
- Typing
- Dispatching
- Sales
- Microsoft Outlook
- Account Management
- Caregiving
- Negotiation
- Microsoft Word
- Microsoft Excel
- Vital Signs
- Medical Terminology
- Nursing
- Home Care
- Experience administering injections
- Cash register
- Computer skills
- Organizational skills
- Front desk
- Administrative experience
- Medical receptionist
- Phone etiquette
- Patient Care
- Medical Office Experience
- Medical Records
- Hospital Experience
- HIPAA
- Meal Preparation
- Epic
- Furniture restoration
- Residential painting
- Driving
- Cash handling
- Problem-solving
- Teamwork
- Multitasking
- Inventory Management
- Event Coordination
- Customer Engagement
Certification
- Driver's License, Valid
- Basic Life Support (BLS), 10/2021 to 10/2023
- CPR/AED, 10/2021 to 10/2023
Assessments
Proficient, 05/2022
Personal Information
Age: 32
Hobbies and Interests
- Photography
- DIY projects
- Furniture restoration
- Wood burning
- Painting
- Marketing
Timeline
Receptionist
New Life Medicine
07.2024 - Current
Nursing Assistant
INSHAPE
02.2023 - Current
Amazon Delivery Driver
Amazon Flex
10.2022 - 02.2023
Nursing Assistant
NHC
06.2022 - 07.2022
Event Staff
Bristol Motor Speedway
05.2022 - Current
Response Agent
Agero Roadside Assistance
07.2019 - 01.2021
CSA - Customer Service Associate
Lowe's
02.2014 - 04.2016
Private Caregiver
PRIVATE
08.2011 - 11.2014
Volunteer
Bluff City Rescue Squad
04.2011 - 10.2011
Asset Management Specialist
Kelly services, Touchstone wireless
01.2011 - 07.2011
Crew member
McDonalds
08.2007 - 11.2009
High school diploma -
Sullivan Central High School
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