Summary
Overview
Work History
Education
Skills
Timeline
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Jetta Miller

Bronx,NY

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.

Overview

14
14
years of professional experience

Work History

Team Leader

Legends Hospitality
03.2015 - Current
  • Responsible for all inventory, staff, and customer relations in assigned locations
  • Assist in staffing, scheduling, training, and counseling hourly staff
  • Directly managing event day staff while having direct interaction with guests
  • Maintain and control high-volume food, beverage, and merchandise inventory
  • Train, educate, and enforce responsible service of alcoholic beverages and evaluate compliance with corporate procedures
  • Develop and enforce standards for service, sanitation, and product and food quality
  • Ensure all cash handling procedures are documented and enforced
  • Ability to interact with co-workers in order to assure compliance with company service standards, inventory, and cash control procedures
  • Cashier
  • Responsible for delivery of all orders taken
  • Practice good standards for service, sanitation, and product and food quality
  • Responsible for securing payment for all transactions taken
  • Develop and enforce standards for service, sanitation, and product and food quality
  • Provide exceptional customer service at all times
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Evaluated customer needs and feedback to drive product and service improvements
  • Frequently inspected production area to verify proper equipment operation
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Built strong relationships with customers through positive attitude and attentive response
  • Supervised team members to confirm compliance with set procedures and quality requirements

Customer Service Associate

Walgreen’s
09.2013 - 11.2014
  • Created a welcoming, positive customer experience while entering sales at front cash registers
  • Maintained store displays and signage to match company standards and accurately reflect weekly sales
  • Recommended merchandise based on individual requirements
  • Answered customers’ queries and concerns
  • Computed sales prices, and total purchases, and received and processed cash or credit payments.

YAIP Intern

LaGuardia Community College
08.2013 - 10.2013
  • Handled all aspects of retail sales of company products by answering questions on product applications or use
  • Made sure customers' inquiries were answered accurately

Personal Assistant

CUTCO
04.2010 - 03.2011
  • Responsible for door-to-door sales
  • Prepared sales slips and receipts
  • Collected payments from customers
  • Assisted with product demonstrations.
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Provided general administrative support including scheduling meetings, making travel arrangements, and managing documentation
  • Displayed absolute discretion in handling confidential information
  • Entrusted to handle confidential and sensitive situations in aprofessional matter

Medical Assistant Student Intern

Palmetto Health Twelve Mile Creek Family Medicine
10.2009 - 12.2009
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Scheduled appointments and tests to coordinate patient care.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Provided patient education to improve understanding and self-care.
  • Transcribed physician orders and instructions to minimize risk of miscommunication.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Education

No Degree - Medical Assisting

Southeastern Institute - Columbia
Columbia, SC
01.2010

Skills

  • POS Operation
  • Teamwork and Collaboration
  • Overseeing Daily Activities
  • Leading Employees
  • Behavior Redirection
  • Guest Satisfaction
  • Customer Care
  • Maintaining Clean Work Areas

Timeline

Team Leader

Legends Hospitality
03.2015 - Current

Customer Service Associate

Walgreen’s
09.2013 - 11.2014

YAIP Intern

LaGuardia Community College
08.2013 - 10.2013

Personal Assistant

CUTCO
04.2010 - 03.2011

Medical Assistant Student Intern

Palmetto Health Twelve Mile Creek Family Medicine
10.2009 - 12.2009

No Degree - Medical Assisting

Southeastern Institute - Columbia

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Jetta Miller