Jetta Panagopoulos
North Attleboro,MA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Store Manager
EGAmerica
10.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Ran one of 3 Rias Pizzarias in all of EG.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Won award for most donations for disabled veterans and Breast Cancer Awareness.
- Won award for Planogram pride for making sure our shelves our clean and priced correctly and consistently.
Store Manager
EGAmerica
01.2022 - 10.2022
- Managed to bring inventory shrink from a -2.25 to a -.15.
- Brought Mystery shop scores from a failing 83% to a 97% average.
- Won award for most food sales in district.
- Won award for most donations in all of EG for disabled veterans.
Store Manager
EGAmerica
09.2021 - 01.2022
- Managed to bring shop scores up from failing 75% to passing 100%.
- Managed to bring inventory levels from a -3.0 to a -.01% shrink.
- Won award for most friendliest establishment in the town of sharon.
- Consistently recieved 5’s on our guest image rating.
Store Manager
EGAmerica
08.2020 - 09.2021
- Managed a team of 15 during covid. One of only a few stores who stayed open the whole time with no interuption.
- Managed to bring shop scores up from a failing -85% to a passing 98%.
- Won award for Planogram Pride.
- Won award for Miss Congeniality for the district.
- Won award for striving for excellence for consistently delivering excellent customer service.
Manager in Training
EGAmerica
10.2017 - 09.2020
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Started as a Food Service Lead and worked various positions until I became a Manager.
Retail Manager
Sodexo LLC
09.2016 - 10.2017
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Ran 3 on campus retail outlets. A starbucks, Boomers Snack Bar, Jazzmans Cafe.
Catering Manager
Sodexo LLC
09.2010 - 09.2016
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and Budget
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Handled payment collection and payroll of Number employees.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
Executive Assistant to the Managing Director
Sodexo LLC
05.2003 - 09.2010
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Handled finances for a 5 million dollar account including all payroll and meal plan data
- Made daily Bank deposits.
- Responsible for running all satelite sites off campus
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated and maintained confidential databases and records.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Retail Manager
Sodexo LLC
08.1999 - 09.2003
- Started in the dishroom and worked various positions including catering, cash register, serving, being a hostess, office steward, customer service, etc until I became a manager.
Education
Children’s Psychology - Chilldrens Psychology
University of Phoenix
Tempe, AZBuissness Management - Buisness
Massasoit Community College
Brockton, MASkills
- Store Merchandising
- Revenue Generation
- Supply Ordering
- Retail Inventory Management
- Customer Focus
Timeline
Store Manager
EGAmerica
10.2022 - Current
Store Manager
EGAmerica
01.2022 - 10.2022
Store Manager
EGAmerica
09.2021 - 01.2022
Store Manager
EGAmerica
08.2020 - 09.2021
Manager in Training
EGAmerica
10.2017 - 09.2020
Retail Manager
Sodexo LLC
09.2016 - 10.2017
Catering Manager
Sodexo LLC
09.2010 - 09.2016
Executive Assistant to the Managing Director
Sodexo LLC
05.2003 - 09.2010
Retail Manager
Sodexo LLC
08.1999 - 09.2003
Children’s Psychology - Chilldrens Psychology
University of Phoenix
Buissness Management - Buisness
Massasoit Community College