Jettice Ford
Bay City,TX
Summary
Seasoned Community Care Worker with extensive experience managing case files for government assistance programs. Proven ability to support elderly and disabled clients through comprehensive eligibility assessments, application filing, and benefit access. Recognized for active listening and strong interpersonal skills, effectively fostering trust within diverse populations while delivering personalized care plans. Committed to enhancing community well-being by leveraging knowledge of local resources to meet client needs.
Overview
13
13
years of professional experience
Work History
Community Care Worker IV
Health and Human Service Commission
Bay City, TX
06.2022 - Current
- Developed individualized care plans based on assessments of each patient's needs.
- Returned calls, emails and faxes according to departmental policy.
- Conducted regular home visits to assess client safety, functionality and satisfaction with services provided.
- Applied concise time-management to meet deadlines.
- Gathered documentation to determine applicant income level and identify Title XX and other appropriate assistance programs with eligibility based on personal finances.
- Encouraged positive behaviors while also providing guidance when negative behaviors occurred.
- Reviewed case files to evaluate applicant eligibility for government assistance programs and identify appropriate benefits corresponding to functional needs of clients.
- Maintained accurate documentation using MICROSOFT WORD, EXCEL, CSIL, NTK, OUTLOOK, TIERS, SASO, and SharePoint systems.
- I served as an interim supervisor in the absence of the manager.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Trained new employees on company policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Community Care Worker III
Health and Human Services Commission
Bay City, TX
08.2018 - 05.2022
- Interviewed clients to develop comprehensive understanding of personal information, functional needs and sources of income, reconciling claims with available documentation.
- Adhered strictly to professional standards set forth by state regulations governing Community Care Workers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Medicaid Eligibility Specialist II
Health and Human Services Commission
Bay City, TX
05.2016 - 07.2018
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Verified accuracy of applicant's financial information against third-party sources such as employers, banks or government agencies.
- Investigated complaints regarding eligibility determinations or denials.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
- Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Texas Works Advisor I & II
Health and Human Services Commission
Bay City, TX
12.2013 - 04.2016
- Coached and mentored employees in their development and growth.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Maintained accurate records and documented client data in company databases.
- Reviewed applications to verify client information and resolve discrepancies.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Explained tax aspects and relevant regulations to clients.
- Calculated benefit levels and timespan of program eligibility based on established factors.
- Communicated directly with applicants to share program requirements, benefits, appeals process and other information.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Interviewed applicants and family members or authorized parties to collect information related to identifying need for program benefits.
Social Service Assistance
Sweeny House Nursing Home
Sweeny, TX
08.2012 - 12.2012
- Coordinated timely submission of all required documents including Minimum Data Set forms, Care Area Assessments, Quarterly Assessment Reconciliation, Annual Assessment Reconciliations and other regulatory paperwork.
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Tailored data management plans to specific projects to effectively reach deadlines.
- Provided training and education to nursing staff on current MDS regulations.
- Assisted in identifying opportunities for improvement in processes related to the completion of the MDS form.
- Developed individualized plans of care for each resident based on assessment findings.
- Managed comprehensive, interdisciplinary assessments for patient admissions and annual reviews.
- Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
Education
Bachelor of Arts - Psychology
Wesleyan College
Macon, GA05-2006
Skills
- Individualized care
- Documentation management
- Eligibility determination
- Home visit coordination
- Client advocacy
- Time management
- Problem solving
- Conflict resolution
- Regulatory compliance
- Team collaboration
- Cultural competence
- Employee training
- Care plan development
- Community resources awareness
- HIPAA guidelines
- Training skills
Technical Skills
- TIERS
- SASO
- CSIL
- SHAREPOINT
- NTK
- OUTLOOK
- EXCEL
- WORD
- SCHEDULER
- CAPPS
- INTERNET RESEARCH TOOLS
- EMAIL; PRINTER; FAX MACHINE
Timeline
Community Care Worker IV
Health and Human Service Commission
06.2022 - Current
Community Care Worker III
Health and Human Services Commission
08.2018 - 05.2022
Medicaid Eligibility Specialist II
Health and Human Services Commission
05.2016 - 07.2018
Texas Works Advisor I & II
Health and Human Services Commission
12.2013 - 04.2016
Social Service Assistance
Sweeny House Nursing Home
08.2012 - 12.2012
Bachelor of Arts - Psychology
Wesleyan College
Similar Profiles
Melinda RamonMelinda Ramon
Texas Worker III at Texas Health and Human Service CommissionTexas Worker III at Texas Health and Human Service Commission
Beth HawkinsBeth Hawkins
Lead Direct Support Professional 3 at Texas Health and Human Service CommissionLead Direct Support Professional 3 at Texas Health and Human Service Commission
Faith IskeFaith Iske
Training & Development Specialist V at Texas Health and Human Service CommissionTraining & Development Specialist V at Texas Health and Human Service Commission
Frederick T. SmithFrederick T. Smith
Contract Manager at State of Texas- Department of Health and Human Service Commission (HHSC)Contract Manager at State of Texas- Department of Health and Human Service Commission (HHSC)
Arnold "Jaime" MirelesArnold "Jaime" Mireles
Safety Specialist at Signal EnergySafety Specialist at Signal Energy