Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Jettonia Bonham

Jettonia Bonham

Aiken

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Medical Assistant

Piedmont Healthcare
04.2024 - 09.2024
  • Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests
  • Answered phones, scheduled appointments, and organized billing
  • Generated charts for new patients and updated charts for existing patients
  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
  • Ensure complete and accurate registration, including patient demographic and current insurance information
  • Conduct routine analysis and provide reports as needed on a daily and weekly basis
  • Scheduled appointments for patients via phone and in person
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Educated patients about medications, procedures and physician’s instructions
  • Contacted pharmacies to submit and refill patients’ prescriptions
  • Organized charts, documents and supplies to maintain team productivity
  • Communicated with patients with compassion while keeping medical information private
  • Collaborated with Quality Team to develop outcomes statistics.

Medical Assistant/Referrals Coordinator

Aiken Professional Association
05.2015 - 09.2023
  • Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests
  • Answered phones, scheduled appointments, and organized billing
  • Generated charts for new patients and updated charts for existing patients
  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
  • Ensure complete and accurate registration, including patient demographic and current insurance information
  • Conduct routine analysis and provide reports as needed on a daily and weekly basis
  • Scheduled appointments for patients via phone and in person
  • Performed preliminary physical tests to accurately record results in patient history summary
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Educated patients about medications, procedures and physician’s instructions
  • Contacted pharmacies to submit and refill patients’ prescriptions
  • Organized charts, documents and supplies to maintain team productivity
  • Communicated with patients with compassion while keeping medical information private
  • Collaborated with Quality Team to develop outcomes statistics.

Unit Clerk / Care Team Tech

Aiken Regional Medical Center
01.2013 - 10.2022
  • Bookkeeping and Filing
  • Patient Scheduling
  • Greet customers over the telephone
  • Calling transfer ambulance taxis, etc., as requested by hospital staff
  • Updating the status of nutrition, medications, labs etc., in the hospital system, so it is all on the same page of what has been going on
  • Coordination of emergency protocols i.e
  • With major catastrophes for
  • Prepared charts for outpatient and inpatient services
  • Screened calls and collected messages for unit personnel to promote team efficiency
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information
  • Documented vitals and added lab results into patient charts
  • Prepared new charts, updated existing charts and managed records transfers between offices.

Certified Nursing Assistant

Pepper Hill
12.2006 - 01.2013
  • Greet customers over the telephone
  • Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence
  • Set up and maintain various files, records
  • Provide compassionate care for elderly patients
  • Assist patients with daily living functions and activities
  • Provide specialized care to Alzheimer and Dementia patients
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Used mobility devices to transport patients
  • Took patients’ blood pressure, temperature and pulse and documented height and weight
  • Engaged with patient family and friends to provide courteous visit experience
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.

Medical Assistant Extern

Virginia College, Aiken Center for Family Health
12.2011 - 02.2012
  • Assisted with phone calls and messages
  • Helped patients with advice on follow up care that was written by the doctor
  • Served as a team member in the clinic on how to improve patients’ satisfaction
  • Performed other daily duties directed by the staff
  • Possessed effective communications skills, and work well with others at all levels
  • Provided compassionate care for elderly patients
  • Assisted patients with daily living functions and activities
  • Provided specialized care to Alzheimer and Dementia patients
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Used mobility devices to transport patients
  • Documented activities and recorded information in EMR system
  • Collected and documented vital signs to track current patient conditions
  • Took patients’ blood pressure, temperature and pulse and documented height and weight
  • Followed safe lifting techniques and individual resident lifting instructions.

Customer Service Rep

Teleperformance
06.2010 - 11.2011
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Consulted with customers to resolve service and billing issues
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Processed documentation and troubleshoot discrepancies to build client rapport
  • Answered incoming telephone calls to provide store, products and services information
  • Set up and activated customer accounts
  • Upheld privacy and security requirements for customer information.

Certified Nursing Assistant

UniHealth Post-Acute Care
03.2004 - 05.2006
  • Assisted with phone calls and messages
  • Helped patients with advice on follow up care that was written by the doctor
  • Served as a team member in the clinic on how to improve patients’ satisfaction
  • Performed other daily duties directed by the staff
  • Possessed effective communications skills, and work well with others at all levels
  • Provided compassionate care for elderly patients
  • Assisted patients with daily living functions and activities
  • Provided specialized care to Alzheimer and Dementia patients
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
  • Used mobility devices to transport patients
  • Documented activities and recorded information in EMR system
  • Collected and documented vital signs to track current patient conditions
  • Took patients’ blood pressure, temperature and pulse and documented height and weight
  • Followed safe lifting techniques and individual resident lifting instructions.

Education

AS -

Virginia College
Augusta, GA
07.2012

High School Diploma -

Aiken High School
Aiken, SC
05-2006

Skills

  • Understands Medical Procedures
  • Venipuncture and Phlebotomy
  • Patient Feeding
  • Patient Skin and Nail Care
  • Documentation Procedures Expert
  • Inventory and Supply Management
  • Wound Care and Irrigation
  • Professional Bedside Manner
  • Grooming and Bathing Assistance
  • Proper Sterilization Techniques
  • HIPAA Compliance
  • Medical Billing
  • Decision Making
  • Employee Work Scheduling
  • Operational Records Maintenance
  • Service Utilization Improvements
  • Time Management
  • Policy and Program Development
  • Critical Thinking
  • Employee Training Program
  • Employee Performance Evaluations
  • Verbal and Written Communication
  • Active Listening
  • Flexible Schedule
  • Reliable & Trustworthy
  • Team Building
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Planning & Organizing
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Vital signs monitoring
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Electronic health records
  • Electronic medical records
  • Immunization administration
  • CPR

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Certification

  • Certified Nursing Assistant (CNA)
  • Certified Medical Assistant (CMA)

Languages

English
Full Professional

Timeline

Medical Assistant

Piedmont Healthcare
04.2024 - 09.2024

Medical Assistant/Referrals Coordinator

Aiken Professional Association
05.2015 - 09.2023

Unit Clerk / Care Team Tech

Aiken Regional Medical Center
01.2013 - 10.2022

Medical Assistant Extern

Virginia College, Aiken Center for Family Health
12.2011 - 02.2012

Customer Service Rep

Teleperformance
06.2010 - 11.2011

Certified Nursing Assistant

Pepper Hill
12.2006 - 01.2013

Certified Nursing Assistant

UniHealth Post-Acute Care
03.2004 - 05.2006

AS -

Virginia College

High School Diploma -

Aiken High School