Jetzabel Orezza
Summary
As an enthusiastic professional at Apple I excel by leveraging my problem-solving skills, attention to detail, and efficient communication abilities to innovate solutions and deliver quality work. I am eager to develop my skills, driven by desire to learn new technologies, expand my passion towards my career and be committed to my professional and personal growth to make an impact.
Overview
4
4
years of professional experience
Work History
Technical Specialist
Apple
08.2022 - Current
- Follow troubleshooting steps to analyze patterns and identify the root cause of a technical problem.
- Proficient in diagnosing and utilizing Mobile Genius to resolve hardware or software issues.
- Build customer's trust and confidence by demonstrating empathy and provide personalized support to address their needs individually.
- Excelled in multitasking by efficiently managing multiple queued sessions per hour to achieve immediate results.
- Collaborate effectively with peers to share insights and knowledge to accomplish challenging goals.
- Contributed to a positive work environment by fostering teamwork and open communication among colleagues.
Front Desk Receptionist
Advanced Cardiovascular Specialists
06.2021 - 07.2022
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Communicated with guests via phone, chat, and email to confirm follow ups and appointments.
- Managed over 30 calls per day while enhancing overall call center performance and efficiency.
- Maintained confidential files and sensitive records by securely filing systems to sort documents accurately and with detail.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Valley High School
Skills
- Time Management
- Effective Communication
- Creative Problem-Solving
- Active Listener
- Team Collaboration
- Strategic Sales
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Specialist
Apple
08.2022 - Current
Front Desk Receptionist
Advanced Cardiovascular Specialists
06.2021 - 07.2022
High School Diploma -
Valley High School
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