Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Volunteer
Timeline
Receptionist

Jetzael Meza-Gonzalez

Vancouver,WA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Main Banker

Ilani Casino
La Center, WA
09.2023 - Current
  • Resolved customer disputes in a professional manner while providing excellent customer service experience.
  • Provided outstanding customer service by answering questions related to banking products and services.
  • Verified customer identification when cashing checks, exchanging currency, or accepting deposits.
  • Maintained accurate records of all transactions including deposits, withdrawals, transfers and check cashing activity.
  • Trained new staff members on proper banking procedures and processes.
  • Prepared accurate reports for management on the status of each day's transactions.
  • Managed vault operations which included ordering change funds from Federal Reserve Bank or armored carrier service.
  • Performed daily teller duties such as counting money, balancing registers, and processing financial transactions.
  • Identified suspicious activities or potential fraudulent behavior reported to branch manager immediately.
  • Balanced cash drawers and reconciled discrepancies between physical cash and computer records.
  • Assisted customers in opening new accounts and completing paperwork accurately.
  • Processed loan payments, credit card advances, stop payments, wire transfers, and other account transactions.
  • Performed maintenance tasks such as cleaning counters, stocking supplies.
  • Ensured accuracy of data entry into the computer system for all transactions processed at the counter or ATM machine.
  • Adhered to bank regulations to ensure compliance with policies and procedures.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Compiled and reported daily statistics on teller transactions and discrepancies.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Enhanced team cohesion and morale through effective leadership and motivational strategies.
  • Managed supply of cash for the branch, including ordering cash from the vault as necessary.
  • Completed monthly audits and managed overdraft reports.
  • Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
  • Ensured compliance with federal regulations and internal policies during all transactions.
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Reduced errors by double checking transactions.
  • Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
  • Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
  • Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
  • Welcomed customers and offered pleasant service during entire transaction.

Sales Representative

Aptive Environmental
Vancouver, WA
11.2022 - 05.2023
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Door to door knocking in California

Human Resources Assistant

Estevez.Jor
Ciudad De Mexico, Mexico
05.2022 - 09.2022
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed and maintained training materials and benefits packets for new hires.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Initialized background checks for potential new hires.
  • Handled sensitive and confidential employee information with complete discretion.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Created and managed more than 600 confidential personnel records.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Planned corporate events, conventions, meetings and gatherings.
  • Developed contract templates and updated policies and procedures to maintain contracting consistency.

Concessions Worker

AMC Theatres
Vancouver, WA
03.2021 - 04.2022
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Operated grills, deep fryers, and griddles safely to avoid accidents or injury.
  • Measured ingredients according to specified recipes to reduce waste.
  • Promptly reported complaints to supervisor for quick, efficient resolution.
  • Operated cash registers, counted money and logged daily sales and expenditures.
  • Cleaned and polished counters, equipment and tables.
  • Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
  • Prepared bills, handled cash and credit card transactions and distributed change.
  • Greeted customers, answered questions and provided food and drink recommendations.

Box Office Cashier

AMC Theatres
Vancouver, WA
03.2021 - 04.2022
  • Checked system for seat availability and provided customers with available options.
  • Provided customers with special information regarding chosen show or upcoming releases.
  • Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
  • Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find more information.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Answered phone calls to assist customers with questions.

Janitorial Cleaner

Maranatha Services LLC
Vancouver, WA
09.2020 - Current
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Disposed of waste and gathered individual trash bags to place in receptacles.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.
  • Read and followed company, customer and safety rules, policies and procedures.
  • Sanitized frequented areas and equipment using approved supplies.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Responded to emergency cleaning requests to meet client expectations.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.

Cashier

Muchas Gracias Mexican Restaurant
Vancouver, WA
06.2020 - 08.2020
  • I worked here for two summers as a summer job
  • I would close Monday through Wednesdays
  • I would open on Fridays
  • I was taught to work fast and efficient
  • Worked at the Drive-Thru
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Organized food items on serving trays and in carry-out packages.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took orders, prepared foods and processed payments in full-service Muchas Gracias establishment.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Complied with company service standards, including inventory and cash control procedures.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.

Education

High School Diploma -

Seton College Preparatory Highschool
Vancouver, WA
06.2020

Some College (No Degree) - Sports Management

Northwood University
Midland, MI

Skills

  • Bilingual
  • Efficient communication
  • Leader
  • Problem Solver
  • Teamwork
  • Empathy
  • Can handle pressure
  • Customer service
  • Merchandising
  • Physically fit
  • Energetic personality
  • Mentoring and coaching
  • Dedicated
  • Customer relations
  • Relationship Building
  • Critical Thinking
  • Vehicle Operation
  • Excellent Recall Skills
  • Conflict Management

Languages

Spanish
Native/ Bilingual

Accomplishments

  • In high school I took a criminal justice program for extra credit.
  • Awarded the Clark County Veterans Court Coin of Duty, Honor and Country for my service to my community and peers
  • "Guest Service Hero Of The Month" for my Department

Volunteer

  • I am involved with my family in volunteering in my community and church.
  • The Schools I went to also stressed volunteering and we had to complete service hours.
  • Schools also planned school wide volunteering: Santa's Pose.
  • I am currently coaching Spring Flag Football and Tackle Football in the Fall for middle school kids through CCYF.

Timeline

Main Banker

Ilani Casino
09.2023 - Current

Sales Representative

Aptive Environmental
11.2022 - 05.2023

Human Resources Assistant

Estevez.Jor
05.2022 - 09.2022

Concessions Worker

AMC Theatres
03.2021 - 04.2022

Box Office Cashier

AMC Theatres
03.2021 - 04.2022

Janitorial Cleaner

Maranatha Services LLC
09.2020 - Current

Cashier

Muchas Gracias Mexican Restaurant
06.2020 - 08.2020

High School Diploma -

Seton College Preparatory Highschool

Some College (No Degree) - Sports Management

Northwood University
Jetzael Meza-Gonzalez