Jetzel Flores
Rosenberg,TX
Summary
Detail-focused and goal-oriented professional pursuing a Bachelor of Business Administration in Supply Chain Management, with over three years of dedicated real estate experience. Adept in using search engine optimization tools to improve customer experience and grow real estate agency reach potential. In-depth product knowledge, excel in customer service, and demonstrate proficiency in tools and construction, strong communication and problem-solving skills, coupled with adaptability in a retail setting, skilled in inventory management and technical expertise. Demonstrated excellent agent-client relationship, generating sales and meeting new company records.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Pro CSA/Specialist (Customer Service Associate/Specialist)
Lowes
02.2022 - Current
- Transitioned from a part-time cashier role to assuming the position of Pro Cashier on a full-time basis, specializing in facilitating transactions for professional clientele engaged in construction projects
- My responsibilities expanded to include not only processing purchases but also managing material orders, ensuring seamless procurement processes for our customers
- Subsequently, I was promoted to the role of Pro Customer Service Associate (CSA) on a full-time basis
- In this capacity, I serve as a dedicated point of contact for contractors, leveraging my expertise to generate estimates and quotations tailored to their specific material requirements
- Moreover, I orchestrate business consultations, collaborating closely with clients and industry professionals to deliver unparalleled service and support throughout their projects
- Assembling and preparing construction materials to send out for the delivery trucks, opening credit card accounts for new or current clients and signing up customers and clients to join our loyalty program
- Actively participate in store meetings, engaging in constructive dialogue surrounding the company's needs and areas for improvement
- I contribute to the formulation of strategic goals aimed at optimizing sales performance within our region
- Furthermore, I assist in organizing and planning initiatives geared towards achieving our objectives and attaining leadership in sales within our market
- I undertake the responsibility of training new associates comprehensively across all facets of store operations, ensuring their proficiency in every department
- Through structured guidance, I equip them with a deep understanding of our product offerings and operational procedures, fostering heightened productivity
- Additionally, I focus on enhancing performance metrics related to surveys and credit card transactions, leveraging training techniques to elevate efficiency in these areas
- Furthermore, I prioritize instilling a culture of exemplary customer service, emphasizing the importance of delivering consistent and attentive support to our clientele
- Conducting transactions and assessing pricing in alignment with customer expectations, while upholding standards of excellence in sales quality
- Strategically inputting leads for significant household projects and adeptly converting them into substantial revenue streams for the store.
Real Estate Agent
Central Metro Realty
08.2022 - 08.2023
- Prepared instrumental documents, like contracts, purchase and rental agreements that aid in completing transactions in real estate
- Performed site visits, explaining features of properties, and costs related to renovations and moving in
- Drafted research projects on properties by local standards and prepared financial information and data for clients.
Real Estate Agent
Better Homes and Gardens Real Estate
10.2021 - 01.2022
- Crafted instrumental documents, such as contracts, purchase agreements, and rental agreements, facilitating seamless real estate transactions
- Created and promoted property listings, strategically engaging potential buyers while expertly managing the seamless progression of real estate transactions
- Organized training on social media marketing annually on SEO.
Education
Bachelor of Business Administration in Supply Chain Management -
University of Houston-Downtown, Davies College of Business
05.2026
Associates in Business Administration -
Wharton County Junior College
05.2023
Real estate license -
Champions School of Real Estate
08.2021
High School Diploma -
B F Terry High School
05.2020
Skills
Proficiency in customer relations
Inventory management
Management
MS Office
Business consulting
Communication skills
Customer service
Efficiency enhancement
Sales generation
Lease agreements
Problem-solving skills
Product knowledge
Possession of a real estate license
Spanish speaking
Adaptability to technology
Goal-Oriented
Patience and Tolerance
Strong Work Ethic
Up-selling and Cross-selling
Performance Tracking
CRM Software Usage
Complaint Handling
Data Management
Customer Success Management
Affiliations
- Central Metro Realty, 06/2022, 06/2023, Successfully concluded a residential property sale, demonstrating adept professionalism as a real estate agent.
- Lowe's, Acknowledged for exemplary expertise and dedication to customer excellence in the esteemed position of Lowe's Specialist.
Church Treasurer
08/2020, Present, As the Church Treasury, my role revolves around managing the financial aspects of the church. This includes overseeing budgeting, accounting, and financial reporting. I am responsible for handling donations and offerings, ensuring they are recorded accurately and deposited promptly., Manage expenses such as utilities, salaries, and maintenance costs. Working closely with church leadership, assisting in developing annual budgets, analyzing financial data, and ensuring compliance with regulations and internal policies. Effective communication is essential as I regularly share financial information with leadership, staff, and congregation members, while also promoting responsible financial stewardship and transparency., Keeping meticulous records, maintaining confidentiality, and collaborating with other church staff and volunteers to support the church's mission are all central to my role as the Church Treasury.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementPaid time offWork from home option401k matchWork-life balanceSoftware
Microsoft Office
Quote
Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett
Timeline
Real Estate Agent
Central Metro Realty
08.2022 - 08.2023
Pro CSA/Specialist (Customer Service Associate/Specialist)
Lowes
02.2022 - Current
Real Estate Agent
Better Homes and Gardens Real Estate
10.2021 - 01.2022
Bachelor of Business Administration in Supply Chain Management -
University of Houston-Downtown, Davies College of Business
Associates in Business Administration -
Wharton County Junior College
Real estate license -
Champions School of Real Estate
High School Diploma -
B F Terry High School