Jeudry Baez
Cafe Lead
New York,NY
Summary
Dedicated to providing memorable experiences to build a loyal customer base. Able to help new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Focused and versatile. Bilingual. Great at Multi tasking. Dedicated to customer service and engagement. Works great under pressure. Friendly and outgoing person with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Cafe Lead
Joe Coffee
New York, NY
09.2022 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained store cleanliness by delegating task to staff, and keeping up with DOH standards
Barista
Joe Coffee
New York, NY
11.2021 - 09.2022
- Elevated customer loyalty by using strong communication abilities to resolve problems.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Prepared eye-catching, creative latte art to please customers.
- Promoted additional items with beverages, increasing store sales.
Barista Trainer
Starbucks, Barista
New York, NY
09.2018 - 08.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Set up display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Customized training strategies based on individual barista knowledge, experience and strengths
Education
High School Diploma -
Choir Academy of Harlem
New York, NY 09.2012 - 07.2015
Skills
Sales proficiency
Leadership experience
Health codes compliance
Exceptional customer service
Sales expertise
Adaptive and creative
Customer experience management
Typing Speed
100-115 WPM
Timeline
Cafe Lead
Joe Coffee
09.2022 - Current
Barista
Joe Coffee
11.2021 - 09.2022
Barista Trainer
Starbucks, Barista
09.2018 - 08.2021
High School Diploma -
Choir Academy of Harlem
09.2012 - 07.2015