Jeull Staton
Marietta,GA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Fairfield Inn And Suites Marriott
09.2022 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Boosted yearly profits through process optimization and improved training.
Front Office Manager
Fairfield Inn And Suites Marriott
06.2022 - 09.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Achieved specific team objectives and collection activity.
Front Desk Agent
Fairfield Inn And Suites Marriott
08.2020 - 05.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Night Auditor
Courtyard By Marriott
08.2018 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Night Auditor
Residence Inn Marriott
03.2017 - 08.2018
- Reported financial data and updated financial records in ledgers and journals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06.2007
Skills
- Team Leadership Expertise
- Employee Discipline
- Food Safety and Sanitation
- Customer Retention
- Staff Management
- Property Walks
- Cash Register Operations
- Inventory Control
- Management Training
- Strategic Planning Skill
- Corrective Actions
Timeline
Assistant General Manager
Fairfield Inn And Suites Marriott
09.2022 - Current
Front Office Manager
Fairfield Inn And Suites Marriott
06.2022 - 09.2022
Front Desk Agent
Fairfield Inn And Suites Marriott
08.2020 - 05.2022
Night Auditor
Courtyard By Marriott
08.2018 - 07.2021
Night Auditor
Residence Inn Marriott
03.2017 - 08.2018
High School Diploma -
Myers Park High School
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