Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activities
Qualifications Summary
Honors And Awards
Languages
Timeline
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Jevan Campbell

Jevan Campbell

McDonough,GA

Summary

Dynamic and detail-oriented hospitality professional with extensive experience in hotel operations, guest satisfaction, and team management. Currently serving as Assistant General Manager at Aloft Alpharetta, overseeing daily operations, guest service excellence, and team productivity. Adept at resolving guest concerns, implementing procedural improvements, and driving Marriott Bonvoy enrollment and GSS score enhancements. Skilled in coordinating with cross-functional teams, managing inventory, and maintaining brand standards, with a proven track record of addressing and resolving property issues, including maintenance, cleanliness, and service recovery. Passionate about fostering a collaborative work environment and delivering exceptional guest experiences.

Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

Aloft Alpharetta
12.2023 - 12.2024
  • Supporting the General Manager (GM) in overseeing daily operations and ensuring exceptional guest experiences
  • In this role, I was able to be a strong leader, with operational expertise, and a commitment to maintaining brand standards
  • As the AGM I play a key role in managing staff, optimizing performance, and achieving financial goals while ensuring compliance with company policies and procedures
  • Leadership & Team Management: Ability to mentor staff and foster teamwork
  • Operational Excellence: Overseeing daily hotel operations, including front desk, housekeeping, and food and beverage
  • Customer Service: Maintaining high guest satisfaction scores and addressing guest concerns promptly
  • Budgeting & Cost Control: Managing financial performance and expense tracking
  • Problem Solving: Handling on-the-spot operational challenges effectively
  • Compliance: Ensuring adherence to brand standards, safety protocols, and regulatory requirements
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.

Rooms Operations Manager

Aloft Alpharetta
11.2023 - 12.2023
  • Monitor all the daily operations of the hotel rooms division, working with the front office, housekeeping, and maintenance department to maximize profits and guest satisfaction
  • Managed daily operations for the rooms division
  • Oversaw guest complaints, compliance, scheduling, and staff management
  • Key Responsibilities: Guest satisfaction through tactful complaint resolution
  • Supported strategic and succession planning
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Rooms Operations Manager

La Quinta Inn & Suites
09.2021 - 11.2023
  • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Laundry, Maintenance, Housekeeping) and managing staff
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Front Office Manager

Grand Palladium Lady Hamilton Jamaica Resort
08.2018 - 09.2021
  • I had the overall responsibility of ensuring total guest satisfaction
  • I handled complaints and specific customers’ requests
  • I directly supervised 25 front office personnel and ensured proper completion of all front office duties
  • I directed and coordinated the activities of the front desk and prepared monthly reports and budgets for the department, including meeting financial goals
  • I provided guidance and direction to all associates to ensure they adhered to all hotel policies, standards, procedures, and regulations
  • Arrange and program room changes for guests when requested
  • Submitting manning to Human Resources and payroll promptly
  • Control room assignment daily
  • Log and follow all guest requests in the management system
  • Own and resolve all guest complaints
  • Turn guests into live-time fans of the hotel chain
  • Complete all employee evaluations
  • Process payroll fortnightly
  • Training receptionist for AAA certification

Social Media Executive Manager

Hyatt Ziva & Zilara Rose Hall
08.2017 - 08.2018
  • Managing hotel social media sites (Facebook, Instagram, Twitter, Trip Advisor, Medallia, etc.)
  • Responding to guest comments on Trip Advisor daily
  • Responding to guest emails before their arrival
  • Book flights for Executive members and the General Manager
  • Handling payroll for executive members
  • Arrange daily meetings
  • Answering all calls for executive members
  • Managed company profiles on various platforms, ensuring consistent messaging and visual branding.
  • Developed strong relationships with influencers, resulting in increased brand exposure and customer trust.
  • Analyzed social media trends to optimize posting schedules and maximize audience engagement.
  • Launched targeted email campaigns in conjunction with social efforts to increase subscriber base and drive sales conversions.
  • Trained junior team members on effective use of various social media tools as well as best practices for content creation.
  • Participated in industry conferences, staying current on emerging trends and best practices in the world of social media marketing.

Front Office Supervisor

Hyatt Ziva & Zilara Rose Hall
05.2017 - 08.2017
  • I had the overall responsibility of ensuring total guest satisfaction
  • Handle complaints and specific customers’ requests
  • Directly supervised 15 front office personnel and ensured proper completion of all front office duties
  • Directs and coordinates the activities of the front desk and prepares monthly reports and budgets for the department including meeting financial goals
  • Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations

Butler Administrator/ Supervisor

Hyatt Ziva & Zilara Rose Hall
01.2015 - 01.2016
  • Excellent service provider to all hotel guests, responsible for organizing and planning each butler department's daily duties and tasks
  • Ensuring that all aspects of butler service internally and externally are followed through, by assisting all areas of the hotel and being instrumental to achieving our goals in providing the highest professional standards in Service to all guests and thus exceeding their expectations
  • Work closely with all departments to ensure guest satisfaction
  • Maintain close relations with guests
  • Interact with guests of all dynamics
  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Reserving Beach chair and cabana for guest
  • Making dinner reservations and escort to the restaurant
  • Making a wow moment for my client at the end of the day
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.

Butler Representative

Sandals Carlyle Kent Avenue
01.2014 - 01.2015
  • Work closely with all departments to ensure guest satisfaction
  • Maintain close relations with guests
  • Interact with guests of all dynamics
  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Reserving Beach chair and cabana for guest
  • Making dinner reservations and escort to the restaurant
  • Making a wow moment for my client at the end of the day
  • Prepared gourmet meals tailored to dietary preferences or restrictions of family members or guests, maintaining high culinary standards at all times.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.

Butler Representative

Secrets Resort & Spa
06.2012 - 12.2014
  • Work closely with all departments to ensure guest satisfaction
  • Maintain close relations with guests
  • Interact with guests of all dynamics
  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Reserving Beach chair and cabana for guest
  • Making dinner reservations and escort to the restaurant
  • Making a wow moment for my client at the end of the day
  • Conducted regular inventory checks on household items, addressing any discrepancies promptly to avoid shortages or overstocking issues.
  • Maintained entire family's schedule and organized events.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Supervised staff by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Supervised butlers and maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.

Front Office Agent

Sandals Carlyle Kent Avenue
01.2011 - 01.2012
  • Work closely with the Front of the front-of-house manager to ensure guest satisfaction
  • Maintain close relations with guests
  • Interact with guests of all dynamics
  • Support the front office team in check-in procedures; check-out, stock-taking, telephone procedures, and maintaining a float
  • Quickly and effectively solve customer challenges
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.

Gift Shop Assistant

Sandals Whitehouse & Beaches Negril
01.2010 - 01.2011
  • Worked with supervisor to maintain a 4.7 minimum score
  • Generate revenue by promoting Sandals Foundation and weekly fashion shows
  • Instrumental in implementing daily specials by showcasing items in various locations
  • Trained new employees on store policies, procedures, and best practices, contributing to their smooth integration into the team.
  • Managed inventory to ensure optimal stock levels, minimizing the occurrence of out-of-stock items.
  • Successfully upsold additional products by identifying complementary items based on customer needs or preferences.
  • Expanded revenue streams by suggesting new products or lines of business relevant to customer interests.

Education

Executive Leadership Development - Sales & Marketing

Hyatt Hotels Corporation
Montego Bay, Jamaica
02.2017

Grange Hill High School - Food and Beverages

Grange Hill High School
Westmoreland, Jamaica
01.2008

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling
  • Customer relationship management (CRM)
  • Operations oversight
  • Budget control
  • Business development

Accomplishments

Team Member of the 2012

General Manager Award

Superstar of the moth

Most Improve Team Member

Supervisor Of The Month

Extra-Curricular Activities

Active Member of Hyatt Ziva & Zilara Sports Committee Active Member of the Granville Adopt a School Project High School Peer Counselor High School Farm Captain for 5 years Team Jamaica Certified Certified Butler (Endorsed by the Institute of Hospitality) Venza Certified PCI (Payment Card Industry Data Security Standard)

Qualifications Summary

  • A consistent contributor to Hotel Operations
  • Experienced in Butler Service
  • Experienced in Front Office Operations
  • Exposed to Reservations
  • Exposed to Telephone Operate System
  • Expert in Hotel Openings
  • Effective at the implementation of systems and procedures
  • Possesses expertise in staff development
  • Exposed to different hotel brands
  • Exposed to Environmental health and safety
  • Exposed to Hurricane Preparation
  • Exposed to sales and marketing
  • Exposed to supervisory management

Honors And Awards

  • Increased customer awareness of Sandals Foundation and increased sales by 95%
  • Most Environmental Aware Team member of the year 2011
  • Sandals Foundation Team Spirit Employee of the Year 2011
  • Most Improved for December 2010
  • Resort Team Member of the Month
  • General Manager Award
  • Smile and Courtesy Award
  • Nominated for Team Member of the Year 2011
  • Most Reliable December 2015
  • Playa Culture-Courtesy Award July 2016

Languages

English
Full Professional

Timeline

Assistant General Manager

Aloft Alpharetta
12.2023 - 12.2024

Rooms Operations Manager

Aloft Alpharetta
11.2023 - 12.2023

Rooms Operations Manager

La Quinta Inn & Suites
09.2021 - 11.2023

Front Office Manager

Grand Palladium Lady Hamilton Jamaica Resort
08.2018 - 09.2021

Social Media Executive Manager

Hyatt Ziva & Zilara Rose Hall
08.2017 - 08.2018

Front Office Supervisor

Hyatt Ziva & Zilara Rose Hall
05.2017 - 08.2017

Butler Administrator/ Supervisor

Hyatt Ziva & Zilara Rose Hall
01.2015 - 01.2016

Butler Representative

Sandals Carlyle Kent Avenue
01.2014 - 01.2015

Butler Representative

Secrets Resort & Spa
06.2012 - 12.2014

Front Office Agent

Sandals Carlyle Kent Avenue
01.2011 - 01.2012

Gift Shop Assistant

Sandals Whitehouse & Beaches Negril
01.2010 - 01.2011

Executive Leadership Development - Sales & Marketing

Hyatt Hotels Corporation

Grange Hill High School - Food and Beverages

Grange Hill High School

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Jevan Campbell