Jevanka Sardjono
Fairfield,CA
Summary
Accomplished individual drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
8
8
years of professional experience
Work History
Business Operations Analyst III
Meta, US Tech Solutions (Contract)
08.2022 - Current
- Part of Meta's e-commerce department to improve customer and client, purchase and sale experience through third party data collection.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Developed financial and business analyses using software such as SQL and Microsoft Excel
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
- Developed comprehensive reports to inform strategic decision-making for senior leadership.
- Created new procedures to streamline operations by minimizing average completion times, reducing failure rates, and reduced operational costs.
- Assisted in the development of long-term strategic plans, aligning company objectives with market trends and competitive landscape analyses.
- Recommended performance improvements based on KPI analysis from dashboard and monthly campaigns.
Content Analyst and Knowledge Engineer
Yahoo, TapFin (Contract)
05.2021 - 08.2022
- Translating collective and unstructured data from search queries using XPath, HTML, Regex, and JavaScript to improve accuracy and relevancy of provided content
- Enhanced content quality by conducting thorough research and analysis of industry trends.
- Optimized search engine results by implementing effective SEO strategies for Yahoo.
- Assisted in the creation of visually engaging presentations that effectively communicated complex information to stakeholders.
- Utilized project management software to track progress, assign tasks, and communicate effectively with team members during content development.
- Conducted keyword research and integrated targeted phrases into online content to boost search visibility.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to client specifications.
- Developed compelling headlines and meta tags, leading to higher click-through rates for web pages.
- Monitored website analytics to identify areas of improvement and implement data-driven adjustments to content strategy.
- Facilitated seamless integration of legacy databases into new knowledge management platforms through effective schema mapping techniques.
Customer Relations Manager
Honda Of Hayward
07.2019 - 04.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Streamlined internal processes by integrating CRM software with other business systems, enhancing team efficiency.
- Reduced churn rate by introducing loyalty programs aimed at rewarding long-term customers.
- Generated an average profit of $150,000 monthly for the dealership through an average of 25 managed vehicle deals
- Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Liaised between customers and organization with particular focus on working with sales department.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Marketing Analyst
Evans Research Associates
06.2016 - 05.2017
- Led the development of a client engagement presentation with executive leadership for clients to change the marketing strategy of their website to improve user engagement
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
- Recommended performance improvements based on KPI analysis.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Identified areas for process improvement within the marketing department, resulting in increased efficiency and more effective use of resources.
- Evaluated prospect databases for accuracy, segmentation opportunities, and growth potential within target markets.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that aligned with company objectives.
- Conducted trend forecasting and analysis.
- Implemented A/B testing methods to refine ad copy, design elements, and landing page content for optimal performance.
Education
Bachelor of Science - International Economics
University of California, Davis
Davis, CA03.2019
Some College (No Degree) - Business Administration And Management
DIABLO VALLEY COLLEGE
Pleasant Hill, CASkills
- Analytics (R, SQL, Google Analytics, Data Studio)
- MS Suite (Word, Excel, Access, PowerPoint)
- Adobe Suite (PhotoShop, LightRoom, Illustrator)
- Google Suite
- Coding (JavaScript, HTML)
- JIRA
- Business Process Mapping
- Client Relationship Management
- Market Research
- Business Analysis
- Trend Analysis
- Flexible and Adaptable
Languages
English
Native or Bilingual
Indonesian
Professional Working
Malay
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Business Operations Analyst III
Meta, US Tech Solutions (Contract)
08.2022 - Current
Content Analyst and Knowledge Engineer
Yahoo, TapFin (Contract)
05.2021 - 08.2022
Customer Relations Manager
Honda Of Hayward
07.2019 - 04.2020
Marketing Analyst
Evans Research Associates
06.2016 - 05.2017
Bachelor of Science - International Economics
University of California, Davis
Some College (No Degree) - Business Administration And Management
DIABLO VALLEY COLLEGE
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