Jevaughn Russell

Provide day to day end user support for all employees to resolve issues such as :

• Printer connectivity issues
• Internet access issues
• Data access
• Email access
• Workstation hardware and Software issues

Instrumental in implementing the following:

• VoIP PBX system, Deployed Grandstream PBX system to upgrade from Nortel analog PBX system.
• Deployed new domain Server to utilize active directory to improve network security and data access.
• Implemented company wide email archiving solution to improve Mail Server functionalities.
• Performed cyber-security awareness exercise for staff.
• Printer preventative maintenance program

• Worked as system administrator in the Information Technology unit to provide on-site and remote tech support to customers.
• Implement customer requested IT infrastructures such as:

- PBX Systems

- Lan, Vlan and Wlan Networks

- Time and Attendance systems

- Electronic Security systems

• Supervise new projects and installations for customers.
• Collaborate with sales team to close leads by leveraging product knowledge.

• Oversee Office activities on a daily basis
• Ensure office payables and receivables are up to date
• Process payroll
• Process customer orders locally and overseas
• Tax filings and returns
• Liaised between clients and vendors and maintained effective lines of communication.