Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Jevaughna Pemberton

Tampa,FL

Summary

Retail sales manager with talent for fashion and visual merchandising. Strong knowledge of guest service and making smart business decisions. Communicative and team-oriented with proficiency in tale and basic scheduling software.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Elks Lodge 255
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Event Planner/Bartender

Reserved Your Way
01.2020 - Current
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.


Department Manager

H&M
08.2012 - 02.2025
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Coached, trained and mentored new team members and manager trainees.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Delegated work to staff, setting priorities and goals.
  • Worked closely with sales associates to complete tasks.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Style Team Leader

Target
04.2019 - 06.2020
  • Completed visual projects resulting in sales increase. (Recieved a bonus for 14% increase to LY)
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including interviews and scheduling.
  • Collaborated in development of tasking procedures.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Supported style, electronics, and beauty department by compiling paperwork and taking detailed meeting minutes.
  • Collaborated with others to discuss new development opportunities.
  • Maintained updated trend and style knowledge through guest suggestions and social media.

Education

Some College (No Degree) - Music Education

CCBC
BALTIMORE, MD

Pharmacy Technician

Penn Foster Career School
Scranton, PA
4 2006

Skills

  • Team leadership, training and development
  • Team leadership experience
  • Cross-functional team leadership
  • Team building
  • Leadership development
  • Coaching and accountability
  • Visual merchandising
  • Inventory
  • Efficiency/time management
  • Strong multitasking
  • Customer service
  • Patience and tolerance
  • Outgoing personality
  • Responsible alcohol service
  • Handling difficult customers
  • Hospitality service expertise
  • Alcohol awareness
  • Team training and development

Certification

  • Licensed bartender
  • TIPS certification
  • certified party planner

Timeline

Bartender

Elks Lodge 255
04.2023 - Current

Event Planner/Bartender

Reserved Your Way
01.2020 - Current

Style Team Leader

Target
04.2019 - 06.2020

Department Manager

H&M
08.2012 - 02.2025

Pharmacy Technician

Penn Foster Career School

Some College (No Degree) - Music Education

CCBC

Similar Profiles

CREATE PROFILE