Jevauna Bruce
San Diego,CA
Summary
Proven Guest Services Coordinator with a track record of enhancing guest experiences at The Westin Nashville through expert event staffing and exceptional customer service. Spearheaded training programs and partnerships, boosting hotel occupancy and guest satisfaction. Skilled in recordkeeping and adept at fostering community among visitors, demonstrating significant contributions to operational success and brand growth.
Overview
2
2
years of professional experience
Work History
Account Manager
Electranet Communications & Construction
01.2024 - Current
- Develop and maintain strong relationships with clients, serving as their primary point of contact for all account-related matters.
- Manage a portfolio of client accounts, achieving sales targets and expanding business opportunities within your territory.
- Negotiate contracts and pricing with clients, ensuring favorable terms and conditions for both parties.
- Collaborate with internal teams to oversee the execution of projects, ensuring timely and high-quality delivery of services.
- Identify and assess client needs, providing tailored solutions to meet their requirements and resolve any issues that arise.
- Track and analyze account performance metrics, including sales figures, client satisfaction, and project outcomes.
- Prepare detailed reports on account activities, sales performance, and project status for management review.
- Work closely with other departments, such as operations and customer service, to ensure seamless coordination and client satisfaction.
Guest Services Coordinator
The Westin Nashville
03.2023 - 06.2024
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Maintained detailed records of guest preferences, enabling tailored services during return visits.
- Applied sales skills to maintain full hotel occupancy.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions or dining options, enhancing their overall stay experience.
- Developed strong relationships with local businesses to offer exclusive discounts and promotions for hotel guests.
- Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
- Assisted sales team in promoting the property through attendance at trade shows and networking events, showcasing commitment to brand growth initiatives.
Hostess Manager
JW Marriott
11.2022 - 03.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
Education
Bachelor of Laws (LLB) - Law
University of The West Indies
Kingston, Jamaica07.2022
Skills
- Event Staffing
- Recordkeeping abilities
- Business Correspondence
- Supporting audits
- Customer Service
Timeline
Account Manager
Electranet Communications & Construction
01.2024 - Current
Guest Services Coordinator
The Westin Nashville
03.2023 - 06.2024
Hostess Manager
JW Marriott
11.2022 - 03.2023
Bachelor of Laws (LLB) - Law
University of The West Indies
Similar Profiles
Virnali SyVirnali Sy
Procurement Compliance Officer at ElectraNet Pty LimitedProcurement Compliance Officer at ElectraNet Pty Limited
Liu HuiLiu Hui
Finance Executive at China Communications Construction Company Ltd. (Singapore Branch)Finance Executive at China Communications Construction Company Ltd. (Singapore Branch)
Hunter ReedHunter Reed
Lineman / Foreman at Communications Construction Group LLCLineman / Foreman at Communications Construction Group LLC