Jevenson Americain
St Miami,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
American Airlines
12.2022 - 05.2023
- Manage large amounts of incoming phone calls
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Courier
University of Miami
11.2018 - 01.2021
- Ensured that medical items were secured and stored in the delivery vehicle
- Ensured that the documentation corresponds to each item
- Ensured that all documentation was credible and accurate
- Mapped out route to destination, considering traffic and mileage
- Ensured the punctual collection and delivery of medical items from healthcare facility
- Ensured that recipients sign delivery receipts and designations are verified
- Ensured the safety of each item delivered
- Verify medical insurance
- Make sure patient information is correct and up to date
- Help the creole speaking patients
- Data entry
- Input documentation then scanning it
- Logged mileage and maintenance information on company logbook
- Accurately counted and took inventory of medical items to be collected or delivered
- Performed all duties within HIPAA regulations.
Online Sales Manager
Walmart
08.2015 - 11.2018
- Kept a correct inventory control
- Help customers in person and over the phone
- Adjusted inventory levels
- Retrieved products from inventory bins
- Train new employees
- Used the handheld scanner to pinpoint items needed on the sales floor
- Monitored any areas where merchandise decrease
- Maintained safety standards for ensuring safeguard and cleanliness of the store
- Secured merchandise on display
- Verified in stock for customers on request
- Helped regarding product prices and availability
- Meet weekly sale target
- Setting and presenting weekly, monthly and quarterly sales goals to team members
- Generating reports to track sales and goals
- Build relationships with clients and customers
- Promote organization and products
Education
High school diploma -
Atlantic Southeastern Academy
Skills
- Microsoft Word, Access, PowerPoint, Outlook
- Microsoft Excel
- Currency Exchange
- Outreach Initiatives
- Evidence Requests
- Account Development
Timeline
Customer Service Sales Representative
American Airlines
12.2022 - 05.2023
Courier
University of Miami
11.2018 - 01.2021
Online Sales Manager
Walmart
08.2015 - 11.2018
High school diploma -
Atlantic Southeastern Academy
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