Jeveona Scott
Clearwater
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Communications Specialist
St joseph Hospital
12.2024 - 02.2025
- Created and managed customer databases for tracking customer interactions and feedback
- Responded promptly to inquiries received from customers regarding product features or services offered by the company
- Provided exceptional customer service to clients in fast-paced call center environment
- Also over heading codes and answering the emergency code line and send out pages and also taking phone calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Scheduling Agent
Aspen Dental
05.2023 - 11.2024
- Distributed production schedules and work orders to departments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Software to schedule patients.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
Resolution Coordinator
Walmart
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
- Handled cash transactions accurately, providing guests with prompt billing services.
Caregiver
Sunshine Senior Living
06.2021 - 04.2022
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Assisted residents in activities of daily living to maintain health and dignity
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
MED TECH
Pacifica Senior living
04.2019 - 05.2020
- Communicated effectively with other healthcare professionals regarding test results and patient care plans
- Managed patient records accurately and efficiently according to HIPAA standards
- Processed and reported lab results to physicians promptly and accurately
- Pass out medication and track the medication log
Education
HIGH SCHOOL DIPLOMA -
Palmetto Palmetto Highschool
05.2018
Skills
- Verbal communication
- Brand awareness
- Cross-cultural communication
- Empathy display
- Customer service
- Teamwork
- Problem-solving
- Medical Office Experience
- Home Care
- Hospital Experience
- PBX switch board
Certification
- CPR Certification
- CNA
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Communications Specialist
St joseph Hospital
12.2024 - 02.2025
Scheduling Agent
Aspen Dental
05.2023 - 11.2024
Resolution Coordinator
Walmart
08.2022 - 12.2022
Caregiver
Sunshine Senior Living
06.2021 - 04.2022
MED TECH
Pacifica Senior living
04.2019 - 05.2020
HIGH SCHOOL DIPLOMA -
Palmetto Palmetto Highschool
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