Jevessa Sanchez
El Paso,TX
Summary
Knowledgeable in call center environments, with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.
Overview
11
11
years of professional experience
Work History
Child and Youth Program Assistant
East Bliss Child Development Center
Fort Bliss, TX
04.2025 - Current
- Assist in developing engaging activities that promote social and emotional growth for youth.
- Monitor individual progress and provide feedback to support children's developmental milestones.
- Collaborate with team members to design inclusive programs that cater to diverse needs.
- Maintain accurate records of attendance and participant engagement during program sessions.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Facilitate communication between parents and staff regarding children's experiences and needs.
- Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
Child Youth Program Assistant
Child Youth Services
South Korea
09.2023 - 10.2024
- Actively watch children and youth during program activities, implementing curriculum plans, maintaining a safe environment, communicating with parents about what is going on, assisting with administrative tasks, preparing materials and activities for the children and youth, leading group activities according to the established curriculum
Culinary Specialist
U.S. Army
Fort Irwin, CA
03.2019 - 09.2021
- Preparing & serving food in both field & garrison operations. Maintaining a clean and sanitary environment. Managing food storage and ordering as well.
- Conducted regular inventory checks to maintain adequate stock levels for meal preparation.
- Assisted in menu planning by incorporating feedback from participants and dietary guidelines.
- Prepared specialized meals accommodating various dietary restrictions and preferences of youth.
Call center Representative
AT&T
Huntsville, AL
04.2018 - 01.2019
- Helping customers with questions, problems, and sales. Also helped with building relationships with customers to be able to help them better and promote AT&T products and services.
- Process customer inquiries and provide accurate information about services and promotions.
- Handle billing questions and resolve discrepancies to enhance customer satisfaction.
- Document customer interactions using call center software for future reference and follow-up.
Crew Member
McDonald's
San Diego, CA
12.2016 - 01.2018
- Preparing food, providing outstanding customer service, keeping the restaurant clean.
- Maintain stock levels and rotate inventory to ensure freshness of ingredients.
- Follow safety protocols for food handling and sanitation in compliance with health regulations.
- Process customer orders accurately and efficiently, utilizing point-of-sale systems.
Crew member
Little Caesars
San Diego, CA
10.2015 - 10.2016
- Preparing food, serving customers, and keeping the restaurant clean.
- Assist in training new crew members on food preparation and customer service standards.
- Perform regular equipment checks to maintain operational efficiency and safety compliance.
- Resolve customer complaints quickly and courteously to enhance overall dining experience.
Education
GED -
Eastlake High School
Chula Vista, CA06-2015
Skills
- Writing and verbal communication
- Curriculum planning
- Patience and empathy
- Problem-solving skills
- Complaint resolution
- Building rapport
- Customer service optimization
- Logging call information
- Interpersonal skills
- Issue resolution
Timeline
Child and Youth Program Assistant
East Bliss Child Development Center
04.2025 - Current
Child Youth Program Assistant
Child Youth Services
09.2023 - 10.2024
Culinary Specialist
U.S. Army
03.2019 - 09.2021
Call center Representative
AT&T
04.2018 - 01.2019
Crew Member
McDonald's
12.2016 - 01.2018
Crew member
Little Caesars
10.2015 - 10.2016
GED -
Eastlake High School