Jevianna Pigott
Bogalusa,LA
Summary
Adaptable healthcare and customer service professional with experience in dental assisting, nursing support, and case resolution. Skilled in active listening, data entry, and maintaining confidentiality, with a track record of accurate documentation, calm patient support, and dependable coordination across clinical and service settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Dental Assistant
Empower Orthodontics
Covington, LA
11.2022 - 08.2025
- Capturing digital X-rays and intraoral images for accurate diagnosis and treatment planning.
- Assisting orthodontists with chairside procedures, instrument passing, and patient preparation for efficient treatment flow.
- Sterilizing instruments and maintaining infection control compliance across clinical and treatment areas.
- Preparing exam rooms, trays, and orthodontic materials for timely patient visits.
Customer Service Representative
Capitol Bridge
Bogalusa, LA
02.2022 - 12.2022
- Supported customers with product, service, and policy questions across multiple channels.
- Verified account details and documentation to ensure accurate transaction processing.
- Tracked open cases and followed up until completion.
- Maintained confidentiality while handling sensitive customer information and records.
Customer Service Representative
General Dynamics
Bogalusa, LA
10.2019 - 01.2022
- Resolved customer inquiries with accurate information, maintaining service quality and professionalism.
- Communicated resolution steps clearly to customers and internal teams.
- Processed service requests and updated case records in CRM systems.
- Escalated complex issues to appropriate departments for timely follow-up.
Nursing Assistant
Landry OBGYN
Covington, LA
05.2018 - 02.2019
- Recorded vital signs and reported abnormal readings promptly to clinical staff.
- Assisted patients with bathing, grooming, toileting, and dressing while preserving comfort and dignity.
- Transported patients safely for procedures, imaging, and provider consultations.
- Supported examination room preparation, stocking supplies, and cleaning equipment between patient visits.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05.2018
Dental Assistant - Dental
Delta College
Covington, LA10.2022
Skills
- Dental impressions
- Radiographic imaging
- Digital X-ray proficiency
- Equipment sterilization
- Direct patient care
- Vital signs monitoring
- Customer service
- Customer relations
- Call center experience
- Data entry
- Critical thinking
- Patient communication
- Positive demeanor
- Chart documentation
- Team collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified Dental Assistant
Timeline
Dental Assistant
Empower Orthodontics
11.2022 - 08.2025
Customer Service Representative
Capitol Bridge
02.2022 - 12.2022
Customer Service Representative
General Dynamics
10.2019 - 01.2022
Nursing Assistant
Landry OBGYN
05.2018 - 02.2019
Dental Assistant - Dental
Delta College
High School Diploma -
Bogalusa High School