Hi, I’m
JEVON CARTER
Nuevo,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
years of professional experience
1
Certification
Work History
Electric AI
Product Support Specialist
01.2024 - Current
Job overview
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
- Assisted sales teams in closing deals by showcasing product functionality and addressing potential concerns during client presentations.
- Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Utilize Salesforce, Jira, Atlassian, Confluence and Gong
FMG Suite
Customer Success Coordinator/PM
11.2023 - 01.2024
Job overview
- Consistently manage 30+ projects on-time and on-budget
- Manage the design of websites and content on a proprietary SaaS platform
- Manage projects from design, build, launch, and onboarding
- Set timelines, objectives, scope, constraints, and deliverables
- Serve as client point-of-contact cross functionally with Account Representatives, Technical Support, Development, Designers, Content Writers etc
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Proficient In: Salesforce, Confluence, Lessonly, Saas CRMs, and Google Suite.
iRobot/GXO
Lead, Operations & Logistics
10.2021 - 11.2024
Job overview
- Manage ERP/SAP efficiency and data accuracy
- Run and query daily/monthly and quarterly reports utilizing Excel and Oracle
- Plan and execute orders utilizing Oracle and WMS (95% increase in customer satisfaction)
- Managing metrics and KPI's for a 90% increase in productivity
- Work with Billings, Sales, and Product teams to manage invoices for cost efficiency and accuracy
- Work with RTV team to control credit issues and resolutions
- Utilize PowerBI for financial planning and budgeting for 10+ million in daily revenue
- Manage and maintain vendor relationships with a 99% average in on-time deliveries
- Increased delivery accuracy by 99% quarterly
- Control and Lead Retail, E-Commerce, B2B, Services and Subscriptions and Warranty Operations
- Coordinate, audit and track LTL, TL and Parcel shipments including Air and Ocean domestically and internationally
- Team with Sales and Product to resolve contract issues of past and current contracts
- Plan for reverse logistics and hardware management.
- Optimized workflow efficiency by implementing new operational processes and procedures.
The Neo Company
Project Manager, Marketing
06.2021 - 11.2021
Job overview
- Scale Start-Up company to 15+ million in revenue
- Help scope new projects and determine quotes/budgets
- Help streamline workflow and identify process improvement opportunities
- Lead client meetings when appropriate and provide clients and internal stakeholders with regular communication/updates
- Creating interactive and visual reports/dashboards and utilizing Excel and Tableau
- Work with clients to set right expectations, manage scope, and project delivery
- Perform website quality assurance testing and reporting pre-launch
- Monitor projects to anticipate risks, scope creep, and timeline changes; and proactively identify and communicate mitigation plans to creative leads
- Performing Media and Entertainment Data Entry with Excel & PowerBI.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Amazon AZA1
Associate, Central Operations
08.2019 - 09.2021
Job overview
- Launch Amazons 2 - Hour Shipping with a 97% success rate
- Analyze data using SAP and AWS to track efficiency
- Identify and report significant volume and capacity changes
- Ensure that associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience
- Control projects across 150+ Stores
- Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement
- Implement performance goals to maintain a 99% workflow
- Monitor LTL and TL shipments and driver accuracy
- Lead a team of 40-50 associates.
- Enhanced team productivity through effective communication, collaboration, and task prioritization.
- Streamlined operational processes by implementing efficient and strategic workflow solutions.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Sociology
Moreno Valley CollegeMoreno Valley, CA
MBA from Business Management
Skills
- Financial Planning
- Forecasting
- Supply Chain Management
- Data Management Analytics
- Product Development
- Procurement
- Sales Marketing
- Logistics Improvement
- CRM Software
- Web Technologies
- Application support
- Network Troubleshooting
- Incident Management
- Escalation management
Certification
- Google Analytics
- Salesforce, Sales & CRM
Leadership Strengths
- Builds Partnerships
- Drives Change
- Collaborates
- Enables and Motivates
- Innovates
- Develops Self and Others
Certificates
- Salesforce CRM & Sales
- UC Davis Analytics
Timeline
Product Support Specialist
Electric AI
01.2024 - Current
Customer Success Coordinator/PM
FMG Suite
11.2023 - 01.2024
Lead, Operations & Logistics
iRobot/GXO
10.2021 - 11.2024
Project Manager, Marketing
The Neo Company
06.2021 - 11.2021
Associate, Central Operations
Amazon AZA1
08.2019 - 09.2021
Grand Canyon University
Bachelor of Science from Sociology
Moreno Valley College
MBA from Business Management
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