Jevon Bivins
Upland,CA
Summary
Detail-oriented administrative team member well-versed in assisting with financial operations, managing records, dealing with clients/customers and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
11
11
years of professional experience
Work History
Medical Courier
Secure Courier
11.2021 - Current
- Transport vital human organs such as hearts, kidneys, pancreas etc to and from different hospitals and donor centers.
- Collaborated with transplant surgeons and donor center professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
Barber
Chaupnblauk
08.2012 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed barbershop by counting and documenting opening and closing cash amounts daily, answering incoming telephone calls for the entire shop and scheduling appointments.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
Finish Carpenter
Final Phase Construction
01.2016 - 02.2017
- Improved overall aesthetic appeal of commercial spaces through meticulous attention to detail in finish carpentry tasks.
- Built shelves, doors, windows and counters to correct scale and dimensions according to blueprints and building plans.
- Enhanced client satisfaction by delivering high-quality finish carpentry work on time and within budget.
- Increased project efficiency by effectively managing materials, tools, and resources needed for each job.
- Studied specifications in building plans to determine dimensions and materials required.
- Collaborated with architects, designers, and general contractors to ensure seamless integration of finish carpentry elements into larger construction projects.
Phone Surveyor
ISA
03.2015 - 01.2016
- Recorded and kept accurate computer documentation of all survey and respondant information.
- Enhanced survey response rates by building rapport with respondents and utilizing effective communication skills.
- Increased data accuracy by diligently following established protocols for phone surveys.
- Improved customer satisfaction ratings with professional and empathetic interactions during calls.
- Minimized survey drop-off rates by engaging respondents with clear explanations of the survey purpose and objectives.
- Ensured high-quality data collection, adhering to strict confidentiality guidelines for sensitive respondent information.
Receptionist
Computer Center
05.2014 - 03.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined cash transactions by implementing efficient cashier procedures and maintaining high levels of accuracy.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Automotive Mechanics
East Los Angeles College
Monterey Park, CABachelor of Science - Biology
Chaffey College
Rancho Cucamonga, CA2026
Skills
- Customer Needs Assessment
- Money Handling & Cash Counting
- Data Inputting
- Financial Transactions
- Account Updating
- Patience and Empathy
- Teamwork and collaboration
- Computer literacy
- Excellent communication
- Telephone etiquette
- Data entry proficiency
- Policy Implementation
Timeline
Medical Courier
Secure Courier
11.2021 - Current
Finish Carpenter
Final Phase Construction
01.2016 - 02.2017
Phone Surveyor
ISA
03.2015 - 01.2016
Receptionist
Computer Center
05.2014 - 03.2015
Barber
Chaupnblauk
08.2012 - Current
Automotive Mechanics
East Los Angeles College
Bachelor of Science - Biology
Chaffey College
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