Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jevon Burks

San Antonio,TX

Summary

Methodical Service Manager offering 16 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support.

Overview

24
24
years of professional experience

Work History

Service Manager

NPAA
Cleveland, OH
03.2018 - Current
  • Improved customer satisfaction by listening and responding to complaints and finding appropriate solutions to problems.
  • Reviewed paint inventory levels and ordered paint to keep products in stock.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.

Paint Service Technician

NPAA
Cleveland, OH
03.2007 - 04.2018
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
  • Established relationships with existing customers to promote new product or service opportunities.
  • Inspected automotive repairs to match paint and maintain body appearance.
  • Reviewed incoming color panels to color standard
  • Inventory control
  • Forecasting
  • Color evaluation
  • New color trial support
  • Customer application process review and recommendations

Research and Development Technician

NPAA
Cleveland, OH
11.2003 - 02.2007
  • Determined technical requirements for projects and set work deadlines.
  • Followed OEM standards for blending formulas, applying topcoats and curing paint.
  • Selected paint matching specified color charts and customer preferences.
  • Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
  • Monitored equipment to verify proper paint flow, viscosity and coating quality.
  • Matched paints to vehicle color specifications or original manufacturer colors standards.

Quality Control Technician

NPAA
Cleveland, OH
08.2001 - 10.2003
  • Provided quality support to ensure that products met quality standards and customer requirements.

Operator

NPAA
Cleveland, OH
09.1999 - 07.2001
  • Weighed ingredients and checked specifications to complete accurate plants.
  • Executed SOPs of company recipes to create paint products with precise specifications.
  • Checked quality of mixed products at specific intervals in production process.
  • Adhered to safety protocols to minimize accidents and avoid workplace mishaps.

Education

High School Diploma -

Health Careers Center High School
Cleveland, OH
06.1996

Some College (No Degree) -

Cuyahoga Community College
Cleveland, OH

Skills

  • Workplace Safety
  • Employee Training and Development
  • Conflict Resolution
  • Multiple Priorities Management
  • Customer Service
  • Inventory Management
  • Work Planning and Prioritization
  • Relationship Building
  • Employee Development
  • Complex Problem Solving
  • Documentation and Reporting
  • Problem Resolution

Accomplishments

  • Lead Material Launch for TMMK ReBorn Body and Bumper shops at TMMK
  • Lead New Color Launches for supplier and customer
  • Supported SENTO Line activities for Color Trials
  • Participated in Workability line - lab correlation activities for supplier and customer
  • Group Leader for Paint Property for supplier
  • Pretreatment Launch Support
  • Supported SIA - Toyota join venture from 2007-2016

Pretreatment support role included:

  • Zinc phosphate system
  • 3 chemical stages + rinse stages
  • Degreaser- surfcleaner 400 alkaline cleaner system
  • Surface conditioner- Surffine GL1
  • Zinc Phosphate- Surfine 6800 system
  • Daily titrations for chemical stages
  • Monitoring visual quality
  • Weekly samples and panels processed through the system- sent samples for analysis
  • Weekly reports
  • Degrease: surfactant and oil concentration
  • Phosphate: metals and total fluoride
  • Panels: crystal morphology (SEM photos, coating weights, crystal sizes, shapes, coverage)
  • Support direct and indirect material testing requests for compatibility with our PT (stamping oils, mastics, graze welds, etc... things the plant wanted to change in the process before PT)
  • Provided input for process improvements (adjusting bath flow to get adequate circulation, spray nozzle amount and pressure, etc
  • Manage forecasting, inventory and ordering for bulk and non-bulk products
  • Supported TMMTX & TMMK ED bodies from 2007 to current - Limited ED experience

Timeline

Service Manager

NPAA
03.2018 - Current

Paint Service Technician

NPAA
03.2007 - 04.2018

Research and Development Technician

NPAA
11.2003 - 02.2007

Quality Control Technician

NPAA
08.2001 - 10.2003

Operator

NPAA
09.1999 - 07.2001

High School Diploma -

Health Careers Center High School

Some College (No Degree) -

Cuyahoga Community College

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Jevon Burks