Jevon Frank
Brooklyn,NY
Summary
I am dedicated and knowledgeable with a strong interest in networking. My experience includes classroom instruction on Cisco fundamentals, assisting with lab configurations using real Cisco equipment and other various tools of networking communication. In addition to my expertise in Cisco networking, I possess basic knowledge of Crowd Strike, Google Admin Console, and Microsoft Defender, further enhancing my technical skill set. I have a firm understanding of networking concepts and troubleshooting techniques, which I hope to further grow in my career path.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
American Museum of Natural History
New York, NY
06.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Collaborated with team members to ensure store presentation met visual merchandising standards.
Intern Engineer
Division of Instructional and Information Technology (DIIT) EndPoint Security Team
New York, NY
01.2025 - 04.2025
- Utilized Crowd Strike for threat detection, incident response, and endpoint protection, ensuring robust security measures.
- Created and managed XSOAR tickets to streamline incident response workflows and ensure timely resolution of security incidents.
- Conducted thorough investigations of compromised devices, identifying and mitigating security threats effectively.
- Successfully completed Crowd Strike U training courses, gaining in-depth knowledge of advanced endpoint security techniques and best practices.
- Maintained detailed records of security incidents, response actions, and outcomes for future reference and compliance.
Intern Engineer
Division of Instructional and Information Technology (DIIT) Security Incident Response Team (SIRT)
New York, NY
09.2024 - 01.2025
- Conducted comprehensive testing and evaluation of school end devices to identify and mitigate potential security vulnerabilities.
- Analyzed and reviewed logs to detect and respond to compromised accounts, ensuring the security and integrity of user data and information.
- Monitored Department of Education IP addresses for signs of malicious activity, contributing to the overall cybersecurity posture by identifying and addressing potential threats.
- Utilized Microsoft Admin Console to monitor and analyze accounts for potential credential leaks, implementing necessary security measures to prevent unauthorized access.
- Conducted training sessions and workshops with fellow staff on cybersecurity best practices and incident response protocols.
Student Mentor
School for Cooperative Technical Education
New York, NY
09.2023 - 06.2024
- Assisted in the troubleshooting of networks, guiding students to identify and resolve technical issues efficiently.
- Helped facilitate student learning by providing hands-on assistance with Cisco simulations, enhancing their practical understanding of networking concepts.
- Delivered comprehensive classroom instruction on Cisco fundamentals, enhancing students' understanding of networking concepts.
- Guided students through Packet Tracer simulations, ensuring they grasped the practical applications of theoretical knowledge.
- Provided troubleshooting support to students, resolving technical issues and promoting problem-solving skills.
- Maintained an engaging and inclusive classroom environment, fostering collaboration and active participation.
Education
Associate of Applied Science - Computer Network Technology
Borough of Manhattan Community College
New York, NY05-2028
Associate of Applied Science - Cisco Networking Academy
School For Cooperative Technical Education
New York, NY01-2025
High School Diploma -
Aspirations Diploma Plus High School
Brooklyn, NY06-2022
Skills
- Hands-on experience with configuring and managing Cisco networking devices
- Constructed switches and end devices and provide access to local area networks
- Sanctioned routers to empower end-to-end connectivity linking remote devices
- Solid understanding of Cisco networking concepts and protocols
- Successfully collaborated with diverse teams to achieve common goals and complete projects
- Created IPv4 and IPv6 addressing schemes and verified network connectivity between devices
- Configured a small network with security best practices
- Basic knowledge of endpoint protection and threat intelligence using Crowd Strike
- Proficient in managing and configuring user accounts, devices, and security settings within the Google Admin Console
- Familiar with implementing and managing security measures using Microsoft Defender
Accomplishments
- Designed and launched an AI-powered web application to simplify, and explain clinical lab results.
- Delivered actionable health and lifestyle recommendations based on user data.
- Collaborated in a team to develop and pitch a working prototype under time constraints.
- Project link: Perfex AI Lab
2nd Place - CUNY AI Innovation Challenge
AI No Code Tech Innovation Track
Certification
- Cisco Certified Support Technician
- Cisco Information Technology Specialist
- CrowdStrike U Certifications
- OSHA 10
- Palo Alto:Cybersecurity Certifications
- Microsoft Learn Badges
Timeline
Sales Associate
American Museum of Natural History
06.2025 - Current
Intern Engineer
Division of Instructional and Information Technology (DIIT) EndPoint Security Team
01.2025 - 04.2025
Intern Engineer
Division of Instructional and Information Technology (DIIT) Security Incident Response Team (SIRT)
09.2024 - 01.2025
Student Mentor
School for Cooperative Technical Education
09.2023 - 06.2024
Associate of Applied Science - Computer Network Technology
Borough of Manhattan Community College
Associate of Applied Science - Cisco Networking Academy
School For Cooperative Technical Education
High School Diploma -
Aspirations Diploma Plus High School