Jevon Jones
Harrisburg,PA
Summary
Talented Operations Manager bringing [Number]+ years of experience and demonstrated record of accomplishment in [Area of expertise]. Proficient in operational enhancements, quality improvements and team leadership based on [Type] strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Overview
24
24
years of professional experience
Work History
Supervisor of Operations
Fedex Freight
Middletown, Pennsylvania
09.2022 - Current
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delegated work to staff, setting priorities and goals.
- Presented performance and productivity reports to supervisors.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Supervisor of Operations
Central Transportation
Camp Hill, PA
06.2022 - 08.2022
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Supported accident investigations and prepared related paperwork.
- Created corrective actions based on adverse KPI trends.
- Measured and reviewed performance via KPIs and metrics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Addressed customer concerns with suitable solutions.
- Conducted employee observations and documented findings.
- Planned delivery routing, team workflows and promotional initiatives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Supervisor of Operations
fedex freight
Middletown, PA
02.2020 - 06.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Implemented process innovations to improve overall performance and reduce labor costs.
- Implemented security policies and procedures to protect company assets from theft, loss, or damage.
Freight Handler
fedex freight
Middletown, PA
09.2013 - 02.2020
- Inspected and reported or repaired damaged cargo.
- Verified shipping labels as orders came in.
- Entered shipment details into database.
- Utilized padding and straps to prevent damage during transportation.
- Transported freights using forklifts, pallet jacks and reach trucks.
- Used boards and pallets to stack freight at designated locations.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Assisted in training new warehouse employees.
- Used scanners to track parcel information, condition or receipt.
- Followed customer instructions about placement of items and special considerations for handling.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Package Handler
fedex ground
Lewisberry, PA
07.2013 - 09.2013
- Assisted in loading delivery trucks with prepared packages.
- Loaded completed orders on pallets according to delivery numbers.
- Resolved conveyor system issues by clearing jams and blockages.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Braced, padded and supported items in packages to prevent shifting and damages.
Package Handler
fedex ground
Hagerstown, MD
08.2012 - 07.2013
- Assisted in loading delivery trucks with prepared packages.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Palletized boxes to increase movement and shipment efficiency.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Resolved conveyor system issues by clearing jams and blockages.
Accounting Clerk 3
Wells Fargo
Richmond, VA
10.2000 - 06.2012
- Processed both outgoing and incoming payments and invoices.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Updated accounting ledger and journals with updated transaction information.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
- Managed accounts accurately through detailed revenue reporting.
Education
High School Diploma -
Albemarle High School
Charlottesville, VA07.2000
Computer Engineering
J Sargeant Reynolds Community College
Richmond, VASkills
- Problem-Solving
- Multidisciplinary Collaboration
- Mergers and Acquisitions Knowledge
- Multi-Unit Operations Management
- Staff Training and Development
- Workforce Training
- Team Leadership
- Customer Service
- Staff Management
- Workflow Optimization
- Microsoft Office
- Coaching and Mentoring
- Multitasking and Organization
Timeline
Supervisor of Operations
Fedex Freight
09.2022 - Current
Supervisor of Operations
Central Transportation
06.2022 - 08.2022
Supervisor of Operations
fedex freight
02.2020 - 06.2022
Freight Handler
fedex freight
09.2013 - 02.2020
Package Handler
fedex ground
07.2013 - 09.2013
Package Handler
fedex ground
08.2012 - 07.2013
Accounting Clerk 3
Wells Fargo
10.2000 - 06.2012
High School Diploma -
Albemarle High School
Computer Engineering
J Sargeant Reynolds Community College