Jevon Smith
Chicago,Illinois
Summary
A dedicated professional with extensive experience in the hospitality industry, in customer service, team building and process improvement. Skilled in developing and managing strong relationships with internal and external customers. Demonstrates talent for developing and executing service strategies and driving overall service performance. I come with almost a decade plus in the Chicago Hospitality industry. Extremely motivated and passionate about my work output
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Outlet Manager
London House Hotel
05.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 150+ employees to decrease process lags and boost productivity.
- Promoted business strategy by implementing improvements based on guest feedback.
- Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Oversight of all Food and beverage outlets in the hotel Lobby bar , Room service , Rooftop restaurant and bar
SERVICE OPERATIONS MANAGER
Offshore rooftop / Lirica
09.2021 - 04.2023
- Implemented corrective plans to improve customer service experience
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
- Provided and attended workplace training on improving customer service practices
- Assessed customer service staff performance and provided feedback
- Delegated tasks to employees to effectively complete projects
- Supervised daily office operations and addressed any workplace inconsistencies or issues
- Ran service operations for the worlds largest rooftop in Peak season of more then 3,000 guest per day
- Made schedule for more then 150 employees
- Ran banquet events for guest count up to 700 people.
LEVEL 3 ASSOCIATE
Marianos
03.2020 - 09.2021
- Inspected and diagnosed issues with equipment to determine appropriate solutions
- Trained and supervised associates on customer service excellence and strong company culture
- Resolved conflicts and disciplinary issues within the department
- Daily ordering for the department.
BARTENDER
Offshore rooftop
03.2019 - 09.2019
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Kept bar organized and clean during busy hours
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
BAR MANAGER
Deadbolt Bar
06.2018 - 04.2019
- Kept detailed and up-to-date records of inventory, budgets, and payroll
- Built and managed team to keep daily operations running smoothly
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas
- Created and maintained a secure and safe environment for customers and employees
- Delivered exceptional customer service by tending to guest needs
- Managed daily operations, including scheduling, ordering, and inventory control.
BARBACK
Whiskey Business
05.2017 - 03.2018
- Monitored bar area for intoxicated guests and enforced responsible drinking policies
- Collected, washed, and restocked glass and barware for repeated use
- Assisted in setting up and stocking bars for events and functions
- Rotated and restocked produce, beer and wine in coolers and liquor rooms
- Followed food safety and sanitation protocol to comply with local health regulations
- Prepared garnishes to accompany drinks as requested.
LEAD BUSSER
Spin chicago
02.2016 - 04.2017
- Assisted waitstaff by bringing out food and dessert plates
- Removed plates and glasses from tables after meals
- Collaborated with staff teams and developed business relationships with coworkers to build personal networks
- Moved tables and chairs according to expected customer numbers
- Restocked and cleaned facility restrooms and stalls
- Helped to set up large parties and special events
- Interacted professionally with hosts and waitstaff to deliver effective service.
Education
HIGH SCHOOL DIPLOMA -
Corliss High School
06.2014
Skills
- Employee Supervision
- Critical Thinking
- Motivational Leadership
- Staff Management
- Operational Efficiency
- Customer Care
- Reliable And Responsible
- Team Leadership
- Workflow Management
- Staff Scheduling
Certification
- Basset certification
- Food handlers certification
Personal Information
Title: Service Manager
References
- QUINCY CARVER, Assistant Manager, Former Boss, 828424608, Qrc312@gmail.com
Timeline
Food and Beverage Outlet Manager
London House Hotel
05.2023 - Current
SERVICE OPERATIONS MANAGER
Offshore rooftop / Lirica
09.2021 - 04.2023
LEVEL 3 ASSOCIATE
Marianos
03.2020 - 09.2021
BARTENDER
Offshore rooftop
03.2019 - 09.2019
BAR MANAGER
Deadbolt Bar
06.2018 - 04.2019
BARBACK
Whiskey Business
05.2017 - 03.2018
LEAD BUSSER
Spin chicago
02.2016 - 04.2017
HIGH SCHOOL DIPLOMA -
Corliss High School
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