Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

JEVONDIAS DAVIS

Atlanta, GA,GA

Summary

As a Sales Representative, I play a key role in driving revenue by promoting and selling products or services to potential customers. I focus on lead generation, prospecting, relationship-building, negotiating, and closing deals. With strong skills in communication, persuasion, and product knowledge, I am able to effectively identify customer needs and tailor solutions that align with their goals. My ability to conduct market research ensures that I stay informed about customer trends and opportunities.

In addition to my sales expertise, I also emphasize the importance of customer service. I am dedicated to ensuring customer satisfaction by providing support, resolving issues, and addressing inquiries in a timely manner. By utilizing active listening and problem-solving techniques, I maintain a positive, empathetic approach with customers. I understand that customer service plays a crucial role in retention and in fostering long-term relationships.

Together, my skills in both sales and customer service allow me to not only drive customer acquisition, but also ensure ongoing satisfaction and loyalty. I am committed to delivering an exceptional customer experience, and contributing to overall business growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

APPLE
12.2024 - Current
  • Company Overview: Work from home
  • Provide excellent verbal and written communication and customer service skills, organize and prioritize assignments
  • Proficient with computers, including Microsoft Office Suite and other computer programs
  • Exercising strong, multitasking skills while navigating through multiple websites and making themselves available for incoming calls
  • Providing top-notch customer service skills while guiding callers to the right solutions for their specific needs
  • Work from home

Front Desk Associate

Midtown Athletic Club
Atlanta, GA
06.2022 - 12.2024
  • Welcome all individuals who enter the club
  • Promoted any monthly specials and upscale to all clients
  • Perform basic bookkeeping, cashiering, filing, and clerical duties
  • Gathered information about markets and competition
  • Answering queries regarding club services and facilities
  • Demonstrate strong customer service skills and enjoy serving others

Sales Associate/Lead

The Throne of Thoughts Boutique
Atlanta, GA
06.2017 - 01.2022
  • Company Overview: Owner of an online upscale department store
  • Owner of an online upscale department store
  • Stylist to individual clients of the company
  • Delivered exceptional customer service at all times via online or telephone
  • Up-sale any items that was the company monthly special
  • Created strategies to develop and expand existing customer sales, which resulted in 20% increase in monthly sales
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Processed checks, credit cards and other methods of payments during the checkout process
  • Maintained friendly and professional customer interactions
  • Owner of an online upscale department store

Education

Georgia Perimeter College - Marketing Courses

Georgia Perimeter College
Alpharetta, GA
01.2012

Georgia State University - Business Management

Georgia State University
Atlanta, GA
01.2010

High School -

Westlake High School
Atlanta, GA
01.2009

Skills

  • Excellent time management
  • Typing speed is 40 WPM
  • Resolution-oriented
  • Upselling
  • MS Office proficiency
  • Dedicated team player
  • Customer service
  • Verbal communication
  • Written communication
  • Microsoft Office
  • Data entry
  • Cash handling
  • Client relationship management
  • Problem solving
  • Time management
  • Conflict resolution
  • Multitasking
  • Refunds processing
  • Team collaboration
  • Attention to detail
  • Customer satisfaction measurement
  • Critical thinking

Accomplishments

  • Fulfilled all supervisory duties due to store manager being on vacation.
  • Named 'Associate of the Quarter' for exceeding all customer service goals.

References

References available upon request.

Timeline

Customer Service Representative

APPLE
12.2024 - Current

Front Desk Associate

Midtown Athletic Club
06.2022 - 12.2024

Sales Associate/Lead

The Throne of Thoughts Boutique
06.2017 - 01.2022

Georgia Perimeter College - Marketing Courses

Georgia Perimeter College

Georgia State University - Business Management

Georgia State University

High School -

Westlake High School
JEVONDIAS DAVIS