Jevonne Carroll
Fremont,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
The UPS Store Inc.
Fremont, CA
02.2022 - Current
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Configured routers, switches and wireless access points for LANs and WANs.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
Shift Supervisor
The UPS Store Inc.
Fremont, CA
09.2020 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
John F. Kennedy High School
Fremont, CA05-2024
Skills
- Debugging
- Application Installations
- Hardware Installation
- Mobile Device Management
- User Training
- Customer Service Management
- Operations Support
- Staff Development
- Cash Handling
- Sales Reporting
- Assigning Work
- Operations Management
- Staff Supervision
- Team Motivation
- Policy and Procedure Enforcement
- Motivational Leadership
- Team Collaboration and Leadership
- POS System Operation
Certification
- California Notary Public
Accomplishments
- Significantly enhance recognition from senior management's about my work enthusiasm and meeting company goals that alignment with company objectives
- Managed the coordination and the process of the replacement of the stores POS systems
- Done a complete overhaul of the store network infristructor
Timeline
IT Technician
The UPS Store Inc.
02.2022 - Current
Shift Supervisor
The UPS Store Inc.
09.2020 - Current
High School Diploma -
John F. Kennedy High School