Jewalle Wright
Summary
Dynamic professional with a proven track record of dependability and efficiency. Experienced in project management and utilizing organizational skills to drive customer engagement and boost sales. Highly skilled at cultivating relationships and implementing technology solutions, resulting in substantial improvements in customer retention and operational efficiency.
Overview
3
3
years of professional experience
Work History
Home Market Customer Ambassador
Coca-Cola Consolidated
Charlotte, NC
05.2024 - Current
- Implements strategies to identify and capitalize on beverage opportunities, resulting in sustained growth of the customer's beverage portfolio through effective needs-based selling and promotional activities.
- Manages escalated cases achieving timely resolutions and maintaining professionalism under pressure for both internal and external customers.
- Focuses on customer engagement, centered around enhancing and addressing myCoke (ordering and technology platform) adoption and ordering behaviors.
- Cultivates relationships with local field teams (sales and operations), delivery, and equipment services support team members.
Style Expert
Chico's FAS, Inc.
Charlotte, NC
08.2021 - 02.2022
- Managed inventory control to optimize stock levels and reduce excess merchandise.
- Partnered with on-site and regional leaders to set site-specific performance goals, delivering regular progress reports in a timely manner.
- Consistently updated knowledge of payment policies, coupon acceptance criteria, return and exchange procedures, security protocols, and other operational guidelines to ensure a smooth and swift customer experience.
- Planned in-depth consultations for 10+ weekly clients to identify personal style goals and execute customized wardrobe plans.
Beauty Advisor
Ulta Beauty Inc.
Charlotte, NC
08.2021 - 01.2022
- Managed and executed strategic placements of marketing materials such as in-store signage, promotional merchandise, and print ads to optimize effectiveness and visibility.
- Managed multiple merchandising projects on a weekly basis, successfully implementing marketing strategies to meet sales targets for promotional products.
- Streamlined internal communication processes, enhancing team efficiency and collaboration for the successful integration of 7+ new hires.
- Enhanced client retention by implementing effective communication strategies, scheduling follow-up appointments, and executing targeted promotions for loyal customers.
Education
Bachelor of Science - Marketing Major | Communication Minor
East Carolina University
Greenville, NC12-2019
Skills
- Project Management
- Adaptable Leadership
- Strong Organizational Skills
- Technologically Proficient
- Strong Verbal and Written Communication
- Content Creation
Technical Skills
Canva┃One Team┃myCoke┃Genesys Cloud┃Tableau Cloud┃ServiceNow┃SharePoint┃Salesforce
Projects and Achievements
Future of Operations┃2023 Pulse Survey Captain┃DEI Engagement Committee Member┃Director's Choice Award
Timeline
Home Market Customer Ambassador
Coca-Cola Consolidated
05.2024 - Current
Style Expert
Chico's FAS, Inc.
08.2021 - 02.2022
Beauty Advisor
Ulta Beauty Inc.
08.2021 - 01.2022
Bachelor of Science - Marketing Major | Communication Minor
East Carolina University