Jewanne Mitchell
New Orleans,LA
Summary
Optimistic and overly motivated, Team Leader with over a year of overseeing a high traffic 24hr establishment, and over five years of phone and in-person customer service experience. Skilled at developing and maintaining employee/customer relationships and highly committed to working with a team to achieve quotas and increase revenue. Comfortable taking responsibility for everything from back-office operations on the floor performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Waffle House
12.2022 - Current
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
IT Help Desk Consultant
University of New Orleans, UNO
01.2020 - 12.2022
- Diagnose and resolve faults based on technical knowledge and use of pre-scripted repair trees
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Trained new hires in ticketing and identity management software, also in troubleshooting processes.
Delivery Driver/Customer Service
Chick-fil-A
11.2021 - 09.2022
- Trained new drivers on the company's delivery process and effective customer service practices
- Served an average of 350 deliveries per month while driving up to 50 miles per week.
Customer Service Associate
AutoZone
11.2018 - 01.2020
- Maintained knowledge of all products and services to effectively promote, upsell, and cross-sell
- Drove sales by identifying customer needs and making product and service referrals
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
Education
Bachelor of Science - Business Administration And Management
University of New Orleans
New Orleans, Louisiana12.2022
Skills
- Proven Sales Record
- Operations Management
- Team Management
- Labor and Food Cost Control
- Employee Recruitment Expertise
- Schedule Coordination
Certification
- ServeSafe Certified
Accomplishments
- Supervised team of 30+ staff members.
- Invited to and spotlighted at the company's Future Leaders Dinner for exceptional Performance in management role.
Timeline
Restaurant Manager
Waffle House
12.2022 - Current
Delivery Driver/Customer Service
Chick-fil-A
11.2021 - 09.2022
IT Help Desk Consultant
University of New Orleans, UNO
01.2020 - 12.2022
Customer Service Associate
AutoZone
11.2018 - 01.2020
Bachelor of Science - Business Administration And Management
University of New Orleans