Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jewel Hurtado-smith

Colorado Springs ,CO

Summary

Experienced mental health specialist and QMAP delivering exceptional care and support to patients in a hospital setting. Demonstrated expertise in oral and written communication for effective and compassionate patient interactions. Proficient in medical administrative tasks including treatment room preparation and interpretation of laboratory and procedure results. Committed to creating a comforting and reassuring environment for patients under hospital supervision.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mental Health Specialists/ Administrators

Cedar Springs Hospital
06.2024 - Current
  • Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
  • Monitored patients and assessed suicide risks.
  • Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
  • Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
  • Communicated with clients to develop social and psychiatric observations.
  • Documented client progress in confidential files.
  • Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
  • Developed rapport with diverse patient populations, fostering trust and open communication during therapy sessions.
  • Promoted client self-advocacy by assisting them in understanding their rights within the mental health system.
  • Supported ongoing recovery efforts by connecting patients with community resources and support networks upon discharge.
  • Conducted thorough prior art searches using specialized databases, ensuring comprehensive assessment of each application''s novelty.
  • Assisted in training new examiners by sharing best practices and providing guidance on examining procedures.
  • Identified potential areas of improvement within the office''s examination process through careful analysis of workflow data.
  • Contributed to a high-quality patent database by meticulously reviewing and evaluating patent applications.

Qmap

Point of the Pines
12.2023 - 08.2024
  • Personal care:Assisting residents with activities of daily living like bathing, dressing, grooming, toileting, and eating.
  • Medication administration:Safely administering prescribed medications to residents according to physician orders, following all safety protocols.
  • Monitoring resident health:Observing and reporting changes in resident condition, including vital signs, behavior, and any concerns.
  • Care plan implementation:Following individualized care plans for each resident, including documenting care provided.
  • Companionship:Providing social interaction and emotional support to residents.
  • Communication:Maintaining clear communication with residents, families, and other healthcare team members.

Qmap Lead

Jackson Creek Senior Living
12.2023 - 03.2024
  • Provided regular feedback on students'' progress, motivating them to continue striving towards their goals.
  • Assisted mentees in identifying their strengths and areas for improvement, leading to more focused skill development.
  • Organized group activities that fostered teamwork, collaboration, and effective communication among participants.
  • Facilitated workshops on topics such as goal-setting, time management, and study skills, empowering students to take charge of their education.
  • Developed individualized learning plans for students, resulting in improved academic performance and increased selfconfidence.
  • Maintained consistent communication with parents or guardians regarding student successes or areas needing additional support.
  • Evaluated student progress regularly through assessments and interviews, allowing for targeted interventions when needed.
  • Served as a positive role model by consistently demonstrating dedication to personal growth and professional development through ongoing learning initiatives.
  • Participated in mentor training sessions to enhance understanding of best practices in mentoring techniques and strategies.
  • Conducted one-on-one sessions with mentees to address specific concerns or challenges they were facing in their academic journey.
  • Provided emotional support and encouragement to mentees during times of stress or uncertainty, helping them build resilience and maintain focus on their goals.
  • Collaborated with fellow mentors to create a supportive community for students, promoting personal growth and achievement.
  • Connected students with resources and support services tailored to their needs, enhancing overall educational experience.
  • Encouraged a strong sense of accountability among mentees by setting clear expectations and holding them responsible for meeting goals.
  • Assisted in developing mentorship program curriculum and resources, ensuring successful implementation and continuous improvement.
  • Coordinated events aimed at promoting community engagement among mentees while also emphasizing the importance of giving back to the community.
  • Celebrated student achievements through recognition events and awards ceremonies, fostering a sense of pride and accomplishment among mentees.
  • Offered guidance on college applications and scholarship opportunities, helping students navigate the complex process successfully.
  • Delivered presentations on various career paths and opportunities available within the LEAP program, inspiring students to explore new possibilities.
  • Enhanced student-mentor relationships by fostering open communication and providing personalized guidance.
  • Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
  • Developed academic action plans by evaluating students learning styles, deficiencies and goals.
  • Counseled students individually and in group sessions to help promote personal and educational motivation.
  • Engaged with Number Type children to meet emotional and physical needs.

Patient Care Technician

Kroger
07.2023 - 11.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Optimized resource allocation, ensuring that necessary medical supplies were always available for patient care.
  • Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
  • Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
  • Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Taught patients and families to use at-home medical equipment.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Qmap / Caregiver

The Bridge
01.2023 - 07.2023
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained entire family's schedule and organized events.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.

Medical Technician

Santiana
03.2022 - 12.2022
  • Personal care:Assisting residents with activities of daily living like bathing, dressing, grooming, toileting, and eating.
  • Medication administration:Safely administering prescribed medications to residents according to physician orders, following all safety protocols.
  • Monitoring resident health:Observing and reporting changes in resident condition, including vital signs, behavior, and any concerns.
  • Care plan implementation:Following individualized care plans for each resident, including documenting care provided.
  • Companionship:Providing social interaction and emotional support to residents.
  • Communication:Maintaining clear communication with residents, families, and other healthcare team members.

Resident Care Coordinator/ Qmap

Santianna Senior Living
03.2022 - 12.2022
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Hired and trained Number new staff members on facility policies, patient care and medicine distribution.
  • Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Senior Caregiver

Home Care San Diego
04.2021 - 03.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Medical Technician

Brookedale Senior Living
03.2020 - 04.2021
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Personal care:Assisting residents with activities of daily living like bathing, dressing, grooming, toileting, and eating.
  • Medication administration:Safely administering prescribed medications to residents according to physician orders, following all safety protocols.
  • Monitoring resident health:Observing and reporting changes in resident condition, including vital signs, behavior, and any concerns.
  • Care plan implementation:Following individualized care plans for each resident, including documenting care provided.
  • Companionship:Providing social interaction and emotional support to residents.
  • Communication:Maintaining clear communication with residents, families, and other healthcare team members.

Education

No Degree - Medical Assisting

UIE College
Garden Grove, CA

High School Diploma -

Coleman Tech Charter High School
San Diego, CA
01.2015

Skills

  • Anxiety reduction techniques
  • Self-esteem building
  • Post-traumatic stress disorder treatment
  • Stress management strategies
  • Case documentation
  • Attention deficit hyperactivity disorder management
  • Resilience strengthening
  • Depression management
  • Self-harm prevention
  • Time management strategies
  • Goal setting and achievement
  • Developing relationships
  • Child and adolescent therapy
  • Crisis intervention
  • Suicide prevention
  • Facilitating counseling sessions
  • Behavior modification
  • Autism spectrum support
  • Patient evaluation
  • Individual counseling
  • Confidential records
  • Empathy development
  • Discharge planning
  • Psychosocial assessment
  • Treatment Planning
  • Schizophrenia management
  • Relationship counseling
  • Obsessive-compulsive disorder treatment
  • Bipolar disorder treatment
  • Eating disorder treatment
  • Grief and loss counseling
  • Assertiveness training
  • Relaxation techniques teaching
  • Client goal planning
  • Mindfulness practice promotion
  • Narcissistic personality disorder treatment
  • Paranoid personality disorder treatment
  • Communication skills enhancement
  • Problem-solving skills development
  • Sexual dysfunction treatment
  • Safety and risk assessments
  • Avoidant personality disorder treatment
  • Borderline personality disorder treatment
  • Schizotypal personality disorder treatment
  • Antisocial personality disorder treatment
  • Motivational interviewing
  • Group counseling
  • Behavioral assessment
  • Psychological evaluation
  • Mental health screening
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Patient education
  • Certified in CPR/AED
  • Mental health evaluations

Certification

  • MT - Medical Technologist
  • Certified [Job Title], [Company Name] - [Timeframe]

Additional Information

Provider

American

Heart

Association.

JEWEL HURTADO-SMITH

has successfully completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association

Basic Life Support (CPR and AED) Program.

Issue Date

6/7/2024

Training Center Name

Professional EMS Education

Training Center ID

CO20633

Training Center City, State

Grand Junction, CO

Training Center Phone

Number

(970) 254-8135

Training Site Name

Renew By 06/2026

Instructor Name

Tina Young

Instructor ID

02112277446

eCard Code 245419290904

QR Code

lo view or very autenticiv. students and emblovers should scan mis on code win ther mobile device or do lo www.nean.ora/cormycards

Timeline

Mental Health Specialists/ Administrators

Cedar Springs Hospital
06.2024 - Current

Qmap

Point of the Pines
12.2023 - 08.2024

Qmap Lead

Jackson Creek Senior Living
12.2023 - 03.2024

Patient Care Technician

Kroger
07.2023 - 11.2023

Qmap / Caregiver

The Bridge
01.2023 - 07.2023

Medical Technician

Santiana
03.2022 - 12.2022

Resident Care Coordinator/ Qmap

Santianna Senior Living
03.2022 - 12.2022

Senior Caregiver

Home Care San Diego
04.2021 - 03.2022

Medical Technician

Brookedale Senior Living
03.2020 - 04.2021

No Degree - Medical Assisting

UIE College

High School Diploma -

Coleman Tech Charter High School
  • MT - Medical Technologist
  • Certified [Job Title], [Company Name] - [Timeframe]

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Jewel Hurtado-smith