Jewel Dickerson
Haddock,GA
Summary
Adept Financial Data Analyst with a proven track record at GEICO, enhancing reporting through expert trend analysis and diligent KPI monitoring. Skilled in SQL Database, Power BI and Excel, demonstrating strong organization and a flexible team approach. Achieved seamless data integration across functions, significantly improving business processes and decision-making capabilities.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Financial Data Analyst
GEICO
01.2024 - 07.2024
- Enhanced revenue forecasting models with thorough trend analysis, resulting in more accurate projections.
- Monitored and reported on key performance indicators and promptly addressing potential issues for 4 major departments.
- Collaborated with cross-functional teams to ensure seamless integration of data into company-wide systems and initiatives.
Planning and Business Analyst
GEICO
06.2023 - 01.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Created and maintained daily, weekly, monthly and yearly database for analysis of 10,000+ ERS providers.
Planning and Research Analyst
GEICO
08.2018 - 06.2023
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Interpreted data and made recommendations from findings.
- Created and maintained database to store research data.
Senior Workforce Coordinator
GEICO
04.2007 - 08.2018
- Optimized schedules, forecasts and other tools to present to management.
- Created and maintained schedules for 1100+ agents.
- Managed real-time inbound call traffic across multiple contact center locations.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Provided training on dashboard and package development to team members and management.
Education
GED -
Southwest High School
Macon, GASkills
- Excel proficiency
- SQL Database
- Business intelligence tools
- Cost-benefit analysis
- Predictive modeling
- Strong Organization
- Data Collection & Research
- Excellent attention to detail
- Flexible team player
- Project Management
- Data Analysis
- Database Management
- Statistical Analysis
- Power BI Dashboards
- SAS Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Data Analyst
GEICO
01.2024 - 07.2024
Planning and Business Analyst
GEICO
06.2023 - 01.2024
Planning and Research Analyst
GEICO
08.2018 - 06.2023
Senior Workforce Coordinator
GEICO
04.2007 - 08.2018
GED -
Southwest High School
Certification
Certified Scrum Product Owner