Jewel Engerman
Missouri City,TX
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Whiskey Cake
01.2023 - Current
- Welcome and greet customers in a friendly manner
- Answer phone calls, make reservations and provide excellent customer service. Assign seating, and seating charts.
- Monitor restaurant activity to determine seating and dining flow.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Support multiple staff members who attend to specific needs of countless customers with social relevancy and intentionality.
General Employee
Dunkin Donuts
09.2021 - 01.2023
- Responsible for maintaining inventory, cash register, greeting customers and informing customers of menu items
- Maintained a clean store front and trained new employees
Education
Associate of Applied Science - Health Information Technology
Houston Community College
Stafford, TX01.2025
Skills
- Customer Service
- Communication
- Adaptability
- Effective multitasking
- Cleanliness maintenance
- Guest complaint resolution
Hobbies and Interests
Painting, Reading, Cooking
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Texas Alcoholic Beverage Commission Certification
Timeline
Hostess
Whiskey Cake
01.2023 - Current
General Employee
Dunkin Donuts
09.2021 - 01.2023
- ServSafe Food Handler Certification - National Restaurant Association.
- Texas Alcoholic Beverage Commission Certification
Associate of Applied Science - Health Information Technology
Houston Community College
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