Jewel Figueroa
Lake Stevens,WA
Summary
Dedicated Human Services Professional offering over 3 years of youth mentoring, supervising, and crisis intervention experience and schooling. Offering a comprehensive background in social services and youth behavioral development, as well as strong interpersonal, organizational, and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
5
5
years of professional experience
Work History
Visit Supervisor and Case Aide
Youthnet
04.2022 - Current
- Enhanced family visit experiences by providing attentive supervision and addressing individual needs.
- Implemented safety protocols during visits, ensuring the well-being of all participants.
- Enhanced life skills development by teaching essential tasks such as personal hygiene, meal preparation, and household chores.
- Coordinated transportation to appointments, school functions, and extracurricular activities for timely attendance and participation.
- Maintained accurate records of daily interactions, progress reports, and incident documentation to ensure a thorough understanding of each child''s situation.
- Promoted educational success by assisting with homework assignments, tutoring sessions, and study habit development.
- Provided crisis intervention during difficult situations involving behavior management or family conflicts for effective resolution.
- Monitored and documented youth progress, offering constructive feedback for continuous improvement.
- Maintained a welcoming and supportive environment for families during visits, encouraging positive engagement.
- Adhered to strict confidentiality guidelines, protecting the privacy of clients and maintaining professional boundaries.
- Promoted cultural sensitivity in Case Aide time planning and execution, respecting diverse family backgrounds and traditions.
- Trained new Case Aides on company policies and procedures, contributing to a consistent quality of service delivery, and providing feedback.
- Increased client satisfaction rates by promptly addressing concerns and modifying visit plans as needed.
- Coordinated schedules with multiple parties involved in visits, ensuring seamless arrangements for all participants.
- Stayed current on relevant regulations and industry best practices, applying this knowledge to enhance service quality further.
- Assisted foster youth in setting achievable goals during Case aide shifts while promoting self-sufficiency within the household dynamic.
- Managed difficult situations during shifts calmly, exercising sound judgment when faced with potential conflicts or crises.
- Developed rapport with clients from various backgrounds through empathetic listening skills.
- Contributed positively toward team goals by sharing insights gained from supervised visits and Case Aide shifts at regular staff meetings.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented strategies to reduce and prevent family conflict.
- Improved the well-being of foster children by providing consistent and compassionate support in their daily lives.
- Assisted case managers in developing comprehensive care plans for each child, addressing individual needs and goals.
- Participated in ongoing training workshops for continuous professional growth and knowledge enhancement within the field of foster care services.
- Implemented creative approaches toward behavioral management that led to improved outcomes within the household setting.
- Implement customized interventions based on each foster child's unique strengths and weaknesses.
- Exceeded expectations in providing individualized attention to children, promoting a sense of stability and security during challenging times.
- Contributed to the overall success of the foster care system by working collaboratively with team members and demonstrating dedication to improving outcomes for children.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
DOG CARETAKER
N/A
07.2021 - 08.2021
- Feed and water dogs according to schedules and feeding instructions
- Exercise dogs to maintain their physical and mental health.
- Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
CHILD CARETAKER
N/A
06.2019 - 12.2019
- Dress children and change diapers
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Assist in preparing food and serving meals and refreshments to children
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Read to children and teach them simple painting, drawing, handicrafts, and songs
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books
- Organize and store toys and materials to ensure order in activity areas.
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
HOUSEKEEPING AND ACCOMMODATIONS
Greystone Castle
10.2018 - 06.2019
- Sort, count, and mark clean linens and store them in linen closets
- Sort clothing and other articles, load washing machines, and fold dried items
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Replenish supplies, such as linens and bathroom items
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Examine trays to ensure that they contain required items
- Place food servings on plates or trays according to orders or instructions
- Load trays with accessories such as eating utensils, napkins, or condiments
- Remove trays and stack dishes for return to kitchen after meals are finished
- Prepare food items, such as sandwiches, salads, soups, or beverages
- Carry food, silverware, or linen on trays or use carts to carry trays
- Store food in designated containers and storage areas to prevent spoilage
- Portion and wrap the food, or place it directly on plates for service to patrons
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
- Remove trash and clean kitchen garbage containers
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
- Distribute food to waiters and waitresses to serve to customers
- Load dishes, glasses, and tableware into dishwashing machines
- Scrape leftovers from dishes into garbage containers
- Set tables with clean linens, condiments, or other supplies.
FOOD SERVICE
Lights of Christmas
11.2018 - 12.2018
- Load dishes, glasses, and tableware into dishwashing machines
- Scrape leftovers from dishes into garbage containers
- Set tables with clean linens, condiments, or other supplies
- Store food in designated containers and storage areas to prevent spoilage
- Portion and wrap the food, or place it directly on plates for service to patrons
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
- Remove trash and clean kitchen garbage containers
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
- Distribute food to waiters and waitresses to serve to customers.
Education
Bachelor of Arts - Human Services
WESTERN WASHINGTON UNIVERSITY
Bellingham, WA06.2023
Associate of Arts - Direct Transfer Agreement
SKAGIT VALLEY COMMUNITY COLLEGE
Mount Vernon, WA06.2021
High School Diploma -
Stanwood High School
Stanwood, WA06.2019
Skills
- Communication skills
- Time management
- Teamwork
- Adaptability
- Organization
- Empathic skills
- Conflict Resolution
- Critical Thinking
- Mental Health Awareness
Volunteer Experience
- Youth track and field camp councilor
- Kindergarten teacher assistant
- Live Auction assistant
- Sunday school assistant for local church
References
References available upon request
Timeline
Visit Supervisor and Case Aide
Youthnet
04.2022 - Current
DOG CARETAKER
N/A
07.2021 - 08.2021
CHILD CARETAKER
N/A
06.2019 - 12.2019
FOOD SERVICE
Lights of Christmas
11.2018 - 12.2018
HOUSEKEEPING AND ACCOMMODATIONS
Greystone Castle
10.2018 - 06.2019
Bachelor of Arts - Human Services
WESTERN WASHINGTON UNIVERSITY
Associate of Arts - Direct Transfer Agreement
SKAGIT VALLEY COMMUNITY COLLEGE
High School Diploma -
Stanwood High School
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